الحجري سمية , it help desk support

الحجري سمية

it help desk support

salam technology

البلد
قطر - الدوحة
التعليم
دبلوم, Graphic Design
الخبرات
9 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 10 أشهر

it help desk support في salam technology
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ يناير 2018

As an IT Helpdesk support, my responsibilities were:

• Assigning tickets to technicians for all users in Katara by Manage engine service system.
• Preparing weekly reports, resolving end user issues.
• Monitoring Emails and correspondences under the IT helpdesk team.
• Follow up with onsite technicians and coordinating with operation and application teams if needed with an escalated issue.
• Handling calls and emails weather its technical issue or request for purchase.

Customer Service Adviser في Vodafone - Qatar
  • قطر
  • يناير 2021 إلى أغسطس 2022

As customer care advisor in call center, my responsibilities were:
• Handling calls from consumer to business calls, take up enquiries and requests.
• Monitoring Emails and correspondences under the department, and coordinate with other teams for follow ups regarding complaints, process, or adjustment requests .
• Creating trouble tickets assigned to technical team . taking responsibility to update the status of tickets raised .

administrative assistant في dowell for trading & contracting W.L.L
  • قطر - الدوحة
  • يناير 2014 إلى فبراير 2017

As an Admin Assistant in HR Department, my responsibilities were:

• Creating Time Sheets for the site workers, preparing salary slips.
• Monitoring Emails and correspondences under the HR depart.
• Preparation of Quotations for the client and arranging the sub-contracts.
• Handling client meetings and updating the site progress.
• Responsible for handling the contract documents.
• Making travel arrangements for general manager, organize schedules

Trainee في Qatar Red Crescent
  • قطر - الدوحة
  • أبريل 2010 إلى أبريل 2010

April, 2010 • Trainee (At Qatar red crescent)
❖ Duties: training in paramedic skills: management of burns, CPR.
15 November, 2009 • Participator (In the medicine unlimited event)
❖ Duties: seeing new discoveries in medicine field, learning fascinating things in medical field.

participator في Amna bint Wahab secondary independent school for girls
  • قطر - الدوحة
  • مايو 2009 إلى مايو 2009

• Participator (as debater in classroom)
debated in a group against another group on a specific topic.

Volunteer في HMC
  • قطر - الدوحة
  • فبراير 2009 إلى فبراير 2009

visiting patients, and talking to doctors, visited many sections of the hospital.

الخلفية التعليمية

دبلوم, Graphic Design
  • في Shaw academy
  • أكتوبر 2020
دبلوم, travel and tourism
  • في Qatar skills academy
  • أكتوبر 2014
دبلوم, business administration(BA),CBP Executive
  • في new horizens computer learning center
  • أغسطس 2012

2010-2012 Diploma of business administration - new horizon center.

الثانوية العامة أو ما يعادلها, medical field
  • في anma bint wahab girls school
  • يوليو 2010

Specialties & Skills

Adobe Photoshop
Microsoft Office
Microsoft Excel
communication skills
MS OFFICE Applications
ETIQUETTE
CUSTOMER SERVICE
adobe illustrator
adobe photoshop
Adobe InDesign

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الأوردو
متوسط

التدريب و الشهادات

International Computer Driving License (تدريب)
معهد التدريب:
New Horizons
تاريخ الدورة:
January 2012
CBP executive (الشهادة)
تاريخ الدورة:
January 2012
CBP professional in business etiquette (الشهادة)
تاريخ الدورة:
January 2012
CBP professional in business communication (الشهادة)
تاريخ الدورة:
January 2012
CBP professional in customer service (الشهادة)
تاريخ الدورة:
January 2012
CBP professional in sales (الشهادة)
تاريخ الدورة:
January 2012
CBP professional in leadership (الشهادة)
تاريخ الدورة:
January 2012
diploma of business adminstration (الشهادة)
تاريخ الدورة:
January 2012
diploma in graphic design (الشهادة)
تاريخ الدورة:
October 2020