it help desk support
salam technology
Total years of experience :9 years, 10 Months
As an IT Helpdesk support, my responsibilities were:
• Assigning tickets to technicians for all users in Katara by Manage engine service system.
• Preparing weekly reports, resolving end user issues.
• Monitoring Emails and correspondences under the IT helpdesk team.
• Follow up with onsite technicians and coordinating with operation and application teams if needed with an escalated issue.
• Handling calls and emails weather its technical issue or request for purchase.
As customer care advisor in call center, my responsibilities were:
• Handling calls from consumer to business calls, take up enquiries and requests.
• Monitoring Emails and correspondences under the department, and coordinate with other teams for follow ups regarding complaints, process, or adjustment requests .
• Creating trouble tickets assigned to technical team . taking responsibility to update the status of tickets raised .
As an Admin Assistant in HR Department, my responsibilities were:
• Creating Time Sheets for the site workers, preparing salary slips.
• Monitoring Emails and correspondences under the HR depart.
• Preparation of Quotations for the client and arranging the sub-contracts.
• Handling client meetings and updating the site progress.
• Responsible for handling the contract documents.
• Making travel arrangements for general manager, organize schedules
April, 2010 • Trainee (At Qatar red crescent)
❖ Duties: training in paramedic skills: management of burns, CPR.
15 November, 2009 • Participator (In the medicine unlimited event)
❖ Duties: seeing new discoveries in medicine field, learning fascinating things in medical field.
• Participator (as debater in classroom)
debated in a group against another group on a specific topic.
visiting patients, and talking to doctors, visited many sections of the hospital.
2010-2012 Diploma of business administration - new horizon center.