Sumaiya عزيز

Jan 2013 - Current: Working as an Operations Manager for Genpact

Core Competencies
• Excellent coaching skills
• Excellent communication skills
• Interactive with students
• Ability to create a learning environment
• Strategic designing of lesson plan .
• Ability to employ varied teaching strategies
• Ability to create Training Need Identification

Job Responsibilities by function:


Operations Manager at Genpact:
• Successful business transition of multiple processes from Illinois (USA) to India
• Review performance data, measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Strategic planning and optimization of resources without any impact to performance metrics
• Set up and strategize operational improvement plans for better production results
• Compliance Management
• Ensure Service Level Agreements are met
• Managing back end operations for business excellence
• Responsible for having 1-on-1 meetings with Team Leads each month for process improvement
• Leverage quality training of DMAIC to increase revenues and aim for business excellence

Oct 2005 - Dec 2012: Worked as English Voice and Accent trainer for Genpact

Voice and Accent Trainer at Genpact:
• English voice and accent coaching of Team Leads, trainers and associates
• Evaluate and hire associates based on their command on English language
• Implementation of innovative coaching techniques for effective knowledge transfer
• Implementation of Coach the Coach program across sites globally - Manila and Guatemala
• Coach employees on soft skills and English grammar
• Facilitate sessions on presentation skills and communication skills
• Design feedback methodology for effective coaching to Team leads, trainers and associates

June 2004 - Sept 2005: Worked as a English Language Instructor for CA International

English Faculty at C.A International:
• Coach students of all levels to improve their spoken English
• Responsible to create individual progress charts of students to identify their improvements and development areas
• Create lesson plans for students based on their skill sets
• Implement innovative and appropriate teaching strategies based on an individual's skill set to help them improve their spoken English
• Perform evaluations for Training Need Identification
• Provide effective feedback to help students understand their strengths and development areas