L&D Administrator
dnata
Total years of experience :16 years, 11 Months
HR and L&D Administrator-
To co-ordinate and provide comprehensive administrative support for its group employees, 3rd party individuals and organisations.
•Responsible for coordinating with recruitment team and for On-boarding formalities.
•Conduct / arrange HR induction for new employee’s in conjunction with training dept., and advice candidates on:
•Various HR Policies, procedure and Forms.
•Medical Insurance details.
•Assist and compile new employee joining forms needed for HR file.
•Prepare weekly/monthly HR reports as advised by the management.
•Interact and assist employees with all HR related requests and guide them to the proper channel.
•Coordinate with the PR department by providing required documents for employee Visa Renewals and Visa Cancellations.
•Coordinate with
Assist HRD - payroll in all sort of clerical function.
•Data Entry of New Staffs in ERP for all locations and coordinate with HR to update all respective data on time and during the payroll period.
•Maintaining summary of all new employees joining Month wise and all statistic reports of new joining staffs including the days worked.
•Updating the no. of days worked in the ERP Software for new joiners.
•Verify the attendance of the new joiners in the time sheet.
•Enter all types of leave information in ERP as per instruction.
•Arranging, Packing and dispatching the pay-slips to UAE employees Location wise.
•Creating and registering the fingerprint ID for the New Staff and delete, when employee exits the company. Maintaining the updated list of Biometric Data.
•Assist Payroll Team in various verification processes of Payroll Documents.
•Create and Manage data of all salary/designation change in Excel and forward for respective departments for verifications and process data for final ERP update.
Provide Soft skills training to college students and client companies’ new hires.
•Trained an IT-IS batch for Tata Consultancy Services.
•Prepared curriculums for college training.
•Responsible for the team’s administrative work, prepare weekly/monthly reports.
Deliver and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front line representative level employees.
•Facilitate and deliver program curriculum for new and existing agents.
•Instruct new hire and continuing education program specific training (PST), and communication and culture training (CCT) if position is for offshore support Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a live classroom environment.
•Complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner.
•Facilitate transition of students from training to work environment, ensuring competency levels meet business needs.
•Adhere to developed classroom agenda/timelines and content flow.
•Maintain current product knowledge for each account by taking calls, attending team meetings, side by side observations, and quality or transaction monitoring.
•Ensure strict adherence to the Convergys code of conduct.
•Support and participate in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunities.
•Maintain high level of professionalism in and out of the classroom.
•Ensure effective, consistent communication with managers, peers, and other resource groups including day-to-day informal interaction with client.
•Accountable for achieving individual training performance metrics.
•Responsible for day-to-day functional supervision of learners within the program training classroom environment, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Other duties as required by business needs.
Accomplishments:
•Certified as a
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