Team Lead
Infosys Technologies Ltd
Total years of experience :17 years, 2 Months
Performed project leadership and delivery, managed 24/7 remote support services. Chaired all customer
Project meetings and provided regular project progress and milestone reporting. Utilized project management tools and documentation to enhance project delivery, tracking and metrics. Managed timelines, team and implementation of project objectives. Developed solutions to sensitive and complex issues and delivered communications and consult on the project’s structure, progress and milestones.
I started my IT career with this organization as a management trainee. Worked on Desktops, Servers, Network, Helpdesk, Leased lines, Vendor Management. Worked in a team of 8 person. Hands on experience of server hardware installations, rack mounting of servers, cabling, LAN setup. Managed vendors for procuring hardware, creating gate passes, checking hardware as per the specs mentioned in invoice, chasing vendors for faulty missing parts. Handled user issues on the floor from their desktop till application. Handled and managed helpdesk, assigned tickets to engineers, maintained SLA’s.