Project Manager, Sr. Business Analyst, Salesforce Consultant
NSI GULF
Total years of experience :13 years, 6 Months
Role:
- Managing functional & technical elements of projects and change requests
Working with:
- Business End Users like traders and sales
- Business Analysts, Developers & Consultants so as to ensure that the project plan is realistic
- Ensuring project execution deliverables stay on track and highlighting issues & risks
- Developers & Testers to ensure technical requirements are understood, build activities are delivered as per the project plan and testing is conducted as per bank quality standards
- Operational Teams to handover to go live and post production support, change requests and post-project reviews
- Networking with stakeholders so as to ensure project bottlenecks are unblocked including technical, business & people issues
- Leading a team of 25 developers
- Involved in conducting internal salesforce trainings
- Doing requirement for Salesforce team
- Managed RSIL global P&L for Salesforce.com
- Involved in setting up Centre of Excellence in the organization
- Implemented best practices using agile development methodology
- Managed release readiness and success criteria based on business requirements
- Improved Force.com implementations and various other systems
- Deployed releases into production environments through ensuring release readiness and adequate deployment run list handoff to service delivery.
- Looked after large scale Salesforce application development / system integration / application support and maintenance project operations.
- Provided cost / effort estimations and technical design activities for CRM (Force.com) Project
- Ensured that the customer meets program ROI objectives by monitoring business value, usage & adoption at the application level
- Architected new customer relationship management system based on Salesforce.com platform
- Executed entire data migration from FoxPro to Salesforce.com
- Implemented design procedures that increased efficiency, accelerated customer’s satisfaction and slashed error rates
- Developed & managed cross functional program schedules
- Identified risks, manage scope & resource changes and monitored progress against the plan
- Function as a Subject Matter Expert on Salesforce.com platform
- Developed functional requirements and delivering CRM Solutions according to the business requirements
- Organised business process review and defined / specified CRM requirements and customizations according to the business requirements
- Performed analysis of existing system to maximize efficiencies and determined the functional principals
- Worked closely with product management & developers for understanding the product requirements, planning, development and release management of the product
- Developed training content / technical documentation / and provided the END User Training and consultative training
- Interfaced with customers through entire product life cycle including requirements, implementation and support
- Assisted with remote desktop support for Dell Laptops and Desktop (HOME Series)
- Supported general computer issues like TCP / IP, loss of connectivity, system upgradation & Windows installation
- Worked with Cycling Federation of India, Indian Railways, Services Control Board of India, Indian Air force, Punjabi University, etc.
- Responsible for Sales, Revenue, Marketing, stocks.
Highlight:
- Recognized as Best Suppliers in Asia by Trek Bicycle Corporation
Bachelor of Computer Application from Trident Institute of Information Technology affiliated to Chaudhary Charan Singh University (Meerut, Uttar Pradesh): 2003 Complete the Project for University Website which was managing the database of 400000 students all across. Selected as one of the best practical project in year 2003 session.