Tour Consultant
International Traders – United Travel Agency
Total years of experience :15 years, 4 Months
Managing clients' concerns and adjusting our services and products to meet the clients' needs.
Resolving issues on clients' sites in cooperation with other departments.
Monitoring performance and analyzing reports in order to devise plans for improvement.
Inspecting hotels and restaurants to assess quality and suitability.
Liaising with coach operators, hotel representatives.
Agreeing service levels, contracts and costs.
Collecting, evaluating and responding to customer feedback.
Conducting market research to help inform decision-making.
Providing pricing information.
Handling bookings and invoicing.
Promoting and marketing the business.
Dealing with customer queries and complaints.
Providing advice about visas.
Managing budgets.
Preparing tourist or visitor information.
Giving presentations.
Supervising and handling all back office tasks including improving and implementing new operation control systems.
Reconciling clients' daily trades and money transfers on the Back Office system.
Supervising all the customer care related issues including development new forms and agreement.
Ensuring that all back office and customer care process were running in unison, and in line with all company related internal procedures.
Maintain a thorough knowledge of all current HR Laws, policies and procedures.
Ensuring that HR policies & procedures are fully and consistently implemented.
Ensuring procedural compliance by assisting managers with HR related issues that arise such as disciplinary matters and actions.
Managing Payroll Calculation, Social Security, Health Insurance and other HR reports as required.
Working as a supply chain manager for Vantage Capital to establish and oversee overall supply chain operations, including purchasing and inventory of materials as well as selection of vendors.
Managing activities related to strategic or tactical purchasing, inventory control, warehousing, monitoring stock levels and overseeing the arrival of shipments.
Analyzing information about supplier performance, auditing and monitoring supplier performance to assess their ability to meet our quality and delivery requirements.
Negotiating prices and terms with suppliers, vendors, or freight forwarders.
Analyzing inventories to determine how to increase inventory turns, reduce waste, optimize resources and reduce costs.
Conferring with other departments to forecast demand or create supply plans that ensure availability of materials and products.
Developing procedures for coordination of supply chain management with other
departments such as sales, operation, marketing, finance and quality assurance.
Handling all customer care related issues, including liaising with the operations
department to issue clients’ transfers and cheques.
Responsible for the Security Depository Center (SDC) related issues (clients
transaction, shares transference and withdraws, Trading contracts and other related
matters).
Responsible for opening new client accounts and the identification on the SDC system.
Following up with clients regarding their invoices, and sending them their portfolios' on a daily basis.
Following up with the operations department through the new account opening
process.
Responsible for filing the daily invoices and all the supporting activities (Typing
letters, scanning, filing)
Helping in preparing end-of-year financial statements.
Reconciling bank accounts.
Preparing payroll schedules, including Social Security and tax.
Entering daily financial transactions, including sale invoices, maintenance, revenues and
expenses.
Filing and bookkeeping for the accounting department.
The Intermediate University College, Amman-Jordan 2003-2005
