Operations Manager
Qatar Airways
Total years of experience :2 years, 5 Months
Ensuring that health and safety regulations are followed.
Supervising and motivating a team of Duty Supervisor’s and Team Leaders whilst leading the people management initiatives with respect to cost, compliance, sales/service and people
Active participation in outdoor sales initiative, a venture to bring our outdoor catering to competitive competency levels
Assisting the Operations Manager with the development, implementation and improvement of business unit processes to achieve key result areas, cost savings and operational efficiencies as outlined by the department Head of Department
Providing guidance and support to the Duty Manager’s / Officer’s in assigning and scheduling work based on the flight schedule
Responsible for ensuring all employees are working in safe conditions and reinforcing proactive behavior in the application of safety measures and techniques.
Oversee staff, and manage entire catering operations to achieve objectives for the business
Handled supplies and inventories Ensuring that Airlines is provided with the in-flight catering service as per laid down procedures and specifications at all times
Committed for great quality customer service
Comply with the Company Occupational Health & Safety Policy
Liaising with other key stakeholders from the Ware wash, Production, Airside Logistics, Supply Chain and Administration on a daily basis to ensure clear and accurate lines of communication are maintained so we achieve on-time performance in full at all times.
Managing all operational matters when on shift and communicating upwards if on time performance may be affected.
Generating reports and submitting the same to the management for facilitating decision making by the management
To handle the critical situation and Quick decision making to avoid unnecessary aircraft delays.
Come up with creative ideas in catering services and Recruit & train new staff
Handling catering operations with proficiency in developing service standards.
Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality
Ensuring Flight Departs on time, Dispatching All flight with menu card & dry stores
Overseeing the preparation of Food and Beverage & arranging for packaging and delivery