Sundararajan Thiruvengadam

Project: Implementation of Visa Application Centres for Russia
Duration: Oct 2019 - April 2020 - Role: Project Head
Implementation of Visa Application Centres in 24 countries / 65 locations
Deployed with more than 1000 systems and peripherals
Infra rollout within 90 days using Cloud/Systems/Application/Software/Barcode/TMS/POS
ITSM - ITIL Compliance / Monitoring for in-house & other projects.
Vendor Management for the Enterprise.
Emphasis on ISMS awareness, compliance and adherence.

Project: Implementation of ITSM for Al Essa Group - Kuwait
Duration: Apr 2018 - Sept 2019. Role : Service Delivery & ITSM Consultant
Implementation of ITSM using In-house Software development team.
Orientation & Training of ITSM to the staff.
Practise & SLA Adherence / Success in SLA - 100% within 120 days.
Infrastructure coordination for a project in Healthcare.

ITSM Consultancy
Project Management Consultancy

Projects
: Ford Motor Corporation - Quality Management
: Rogers Communication - IT Project Management / IT Operations
: Alkermes Pharmaceuticals - IT Project Management / IT Operations
: Merck Pharmaceuticals - IT Project Management / IT Operations
: Deutsche Bank - Disaster Recovery
Duration : Nov 2013 - Apr 2017
Role : Senior Manager - IT Infrastructure
Project: Ford Motor Corporation - Quality
Quality Improvement / KB Process Improvement / Internal Audits
Quarterly Client review upon improvement / Client Satisfaction
ITSM / L1/L2 Management
Project: Rogers Communication - IT Project Management / IT Operations
Project Operations / Transition
Daily Huddle / Human Error Avoidance / Lean Management
ITSM / L1-L3 Management.
Process improvement
Project: Alkermes Pharmaceuticals - IT Project Management / IT Operations
Made Project Alive - Red to Green / Project Operations / Team reorganise
Metrics overview and Process Adherence / Audits
ITSM / Implementation of Process Management - Governance
Daily Huddle / Conduct review meetings
Project: Merck Pharmaceuticals - IT Project Management / IT Operations
Achieved 100% SLA for P1-P2 globally
Achieved 99.65% SLA for Sev 3 globally
Achieved No Penalty - Client Satisfaction
L1-L3 Management / Lean Management / Motivated Team for ITIL certifications
Practised ITSM / Human Error Avoidance
Project: Deutsche Bank - Disaster Recovery
Success in DR execution
DR Team streamline / Maintain DR calendar
Daily Huddle / Coordination / Reporting / Client Satisfaction

Project : IT Project Management Operations / ITSM for 11 countries
Duration : November 2010 - Feb 2013
Role : Project Manager
IT Command Centre Management
SLA Achieved from 94.5% to 98.8% globally
At Manila - ITSM / Projects Operations / Asset Inventory system reorganise
E-publishing Project / Assessment / Upgrade / Implementation
Asset Management
Conduct Weekly / Monthly / Quarterly review meetings.

Project : Enterprise Computer Services
Duration : November 1995 - April 2010
Role : Executive
Joined as Data Entry Operator
Help Desk Engineer / Help Desk Team Management
Coordination with in-house software teams for in-house process automation requirements.
Project Management Office / Preparing Project Proposals / Implementation Coordination
Implemented DMS / Library Management / Supply Chain - Stores Management
Warehouse Barcode Solutions / RFID Parking Yard solutions
Handled Enterprise Hardware - Software Vendor Management / AMC

Worked as System Data Entry Operator for the Enterprise at Head office and branches.
Singer software Consultants - Data Entry Operator - Madurai.