Head - Service Planning & Service Quality
Escorts Ltd.
مجموع سنوات الخبرة :22 years, 10 أشهر
Managing pan India role for service marketing, Service Quality, Voice of customer, Dealer standards, Spares & Lubricants growth thru dealers, Dealer's profitability, Recalls & Retrofitments, Budgeting, Strategy formation on network expansion, revenue & business growth.
Managing the assigned territory for organisation's after sales and spare parts business. Leading the team of executives and serving the need of customers thru channel of dealers / distributors / authorized service centers and retailers.
Handling 80 workshop outlets contributing to 40000+ tractors inflow annually and 12% of annual sale of organisation.
Managing the tractors, Engines and spares businesses in assigned territory inline with budget and company's business growth plans.
Handled the company's key account for its specialized product range as Armored, Special tactical and weaponry mounted a General purpose vehicles for major key accounts as armed forces, govt. and other related govt organisations for 7 states of India (North Zone).
Handled the key accounts worth 189 Millions thru 20 workshop outlets.
Managed after sales function in 19 countries thru channel of distributors and dealers for Suzuki Range of Cars. The function included product training, PDI at ports, Warranty settlement, Spares ordering and processing, Product feedback and improvement, Workshop systems and processes implementation.
Regional Co-ordinator - Customer Support - West (Premium commercial vehicles)
Customer after sales support (Customer service)
MBA - Marketing & Strategy from one of the premier institute of India. (Always among the Top 10 B Schools of India).
Passed with honors.