Production Support Engineer
EPSILON
Total years of experience :10 years, 2 Months
• Working on Agility Loyalty Product global support and operations
• Responsible for implementing and supporting of cloud based infrastructure and its solutions.
• Help to manage system escalations by performing diagnostics and/or escalate to appropriate teams for quickest resolution of assigned applications.
• Work closely with a variety of client teams and internal business units to achieve operational
efficiency and effectiveness.
• Proficient in AWS services like VPC, EC2, S3, ELB, Auto Scaling Groups (ASG), EBS, RDS, IAM
Cloud Formation, Route 53, Cloud Watch, Cloud Front.
• Created EBS volumes for storing application files for use with EC2 instances whenever they are
mounted to them.
• Create S3 buckets in the AWS environment to store files
• Created and configured elastic load balancers and auto scaling groups to distribute the traffic and to have a cost efficient, fault tolerant and highly available environment.
• Possess good knowledge in creating and launching EC2 instances using Windows.
• Implemented domain name service (DNS) through route 53 to have highly available and Scalable Applications.
• Maintained the monitoring and alerting of production and corporate servers using Cloud Watch service and Opsramp.
• Created snapshots to take backups of the volumes and also images to store launch configurations of the EC2 instances.
• Environment: AWS (S3, EC2, ELB, Auto Scaling Groups, Cloud Formation, Cloud Watch, CloudFront, IAM)
• Coordination with OCC team on bridge call
• Tool Experience: Servicenow, Heat, JIRA, VSTS, Dynatrace, Ops Ramp, Cloud watch.
• Application level support and calibration of valuating tools.
• Assisting and supporting the Operations Manager in their daily duties.
• Administrative support to Project Managers on Projects.
• Providing L1 infrastructure support to Valuating users
• Maintain Active Directory Users and Groups management.
• Developing ongoing methods to reduce Administrative overhead associated with maintenance activities utilizing ITIL process framework.
• Experience in Installation, Configuration of Windows Application.
• Updating windows patches using WSUS Server and performing health check of servers.
• Good knowledge in Windows DNS, DHCP, Active Directory, Group policies
• Act as an interface with Support and Professional Services organizations to ensure proper support delivery is available for customer needs.
• Updating the Invoices and Receipts into the Inventory Systems.
• Pre-sales including POC building, demonstrations and estimation as requested line manager.
• Business analysis, Requirement analysis and project scope documentation.
• Design and deliver CONTROL applications meeting the Customer requirements, as directed by the line manager.
• Conduct system integration activities and data loading, system and regression testing activities.
• Produce user documentation and Training of customers.
• Providing assistance to the counterpart in major Software and Hardware changes based on the alerts and helps in resolve the issue within SLA.
• Managing IT Asset and Coordinate with vendor for Hardware related issues.
• To ensure the smooth operation of communication networks in order to provide maximum performance and availability for their users.
• Configuring and managing Windows 2012 Server.