SUPERVISOR
Mowasal
Total years of experience :4 years, 10 Months
❖ Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. ❖ Created successful work schedules for each team member to maintain deadlines and fully staff shifts. ❖ Planned and established transportation routes, work schedules and operator assignments. ❖ Maintained computer and physical filing systems.
❖ Created help desk tickets, troubleshooting, and resolving desktop issues. ❖ Provided Tier 1 IT support to non-technical internal users through desk side support services. ❖ Assigned system permissions and set up computers to assist with onboarding new employees. ❖ Trained and assisted users with policies and procedures for PDA, mobile computing, and video conferencing systems. ❖ Used ticketing systems to manage and process support actions and requests. ❖ Configured hardware and granted system permissions to new employees. ❖ Installed and maintained Desktops, POS Machines, Local and Network Printers, Scanners, PDT, and other hardware devices. ❖ Created backups and restoration of images to computers.
❖ Collaborated on operational support tasks to achieve a common goal. ❖ Reconciled bank reports, merchant transactions, and payment reports on a daily and monthly basis. ❖ Processed customer transactions promptly, minimizing wait times. ❖ Handled various accounting transactions. ❖ Proved successful working within tight deadlines and fast-paced atmosphere.
❖ Generated reports covering details about data, system operation and error monitoring. ❖ Reacted calmly during times of highly stressed or emergency situations. ❖ Provided technical support and issue resolution to users via remote assistance platforms. ❖ Performed installation, and maintenance for internal computer hardware and various software applications. ❖ Linked computers to network and peripheral equipment. ❖ Performed Installation and support for Local and Network printers. ❖ Maintained spreadsheets of data across multiple systems. ❖ Scanned documents and saved in the database to keep records of essential organizational information. ❖ Produced monthly reports with advanced Excel spreadsheet functions. ❖ Tracked and maintained records for TRB department. ❖ Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting. ❖ Onboarded new corporate customers into the internet banking facility.
6.26 CGPA
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