Suneesh Sudhakaran

• Cross-Departmental Collaboration: Collaborate with sales, customer service,
and technical teams to ensure smooth post-sale operations.
• Training and Product Knowledge: Conduct product training sessions for
customers to enhance product usage and ensure successful product adoption.
• Inventory and Spare Parts Management: Coordinate inventory for after-sales
parts and accessories to ensure availability and timely delivery.
• Customer Retention and Upselling: Identify opportunities for upselling and
cross-selling based on customer needs and post-purchase behavior.
• Documentation and Reporting: Maintain accurate records of after-sales
activities, customer interactions, and product/service issues.

• Inventory Management: Assist in tracking inventory levels, performing
regular stock counts, and ensuring accurate records of incoming and outgoing
goods.
• Receiving and Inspecting Shipments: Receive, inspect, and verify incoming
shipments for accuracy, quality, and damage, ensuring that all materials are
accounted for.
• Order Fulfillment: Pick and pack orders accurately based on customer
requirements, ensuring that products are prepared for shipment in a timely
manner
• Shipping and Documentation: Prepare shipping labels, process orders for
delivery, and maintain all necessary shipping documentation, including tracking
information

• Driver Supervision and Training: Manage and supervise a team of company
drivers, providing training on safety protocols, company policies, and driving
standards.
• Vehicle Maintenance and Inspection: Regularly inspect vehicles for safety,
cleanliness, and mechanical issues; coordinate with maintenance teams for
repairs and servicing.