Digital Office Automation Technician
SRACO
Total years of experience :5 years, 1 Months
Leadership
• Challenges others to develop as leaders while serving as a role model.
• Manages the development of team by ensuring that project tasks are in line with each Innovator's
Career interests when possible.
• Inspires coworkers to attain goals and pursue excellence.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Manages the process of innovative change effectively.
• Remains on the forefront of emerging industry practices.
Teamwork
• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
• Effectively utilizes each team member to his/her fullest potential.
• Keeps track of lessons learned and shares those lessons with team members.
Client Management
• Manages client interaction and expectations regarding development efforts.
• Develops lasting relationships with client personnel that foster client ties.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Builds a knowledge base of each client's business, systems and objectives.
• Service Operations
Managing the overall operations of Service network.
Streamlining service systems and developing service quality standards for enhancing efficiency.
Relationship management with the principals for providing product performance reports.
Preparing capital and revenue budget and monitoring the expenditure plan for smooth functioning.
• Technical Support/ Troubleshooting.
Suggesting improvements in the operations and processes to make the system dupe proof.
Helping team members in case of technical alerts by accompanying them for support.
Providing telephonic help to team members for technical issues.
Sharing modifications, technical bulletins.
Controlling usages of spares through call management process.
• Customer Support.
Managing customer service operations for rendering and achieving quality services.
Responsible for resolving customer complaints on performance bottlenecks.
Providing value added customer services by attending customer queries and issues.
Monitoring the post service activities like following up with the customers, service reminders and handling customer grievances for superior customer service.
Diploma in Electronics Communications.