Sunhan Butt

Manager Customer Support

Techvon

Location: Pakistan - Lahore
Education: Master's degree, Marketing
Experience: 10 years, 5 Months

Work Experience

Total years of experience :10 years, 5 Months

Manager Customer Support at Techvon

Pakistan - Lahore
My current job since December 2014

Supervising the staff taking customer service calls from different locations of the
world.
 Assuring quality customer support through calls, live chats and e-mails.
 Prepare and submit staff report to the manager on weekly basis.
 Managing customers demanding refunds, to keep customers satisfied and
maintain long term relationship.
 Collaborating with the procurement personnel about the product changes

Marketing Executive at IT Serve Group

Pakistan - Lahore
September 2014 to November 2014

B2B Marketing by making calls to clients and providing knowledge about the IT
related products.
 Keep posted existing clients about the products via e-mails.
 Remain intact with client’s relevant IT personnel for provision of better services.

Operations Manager at Mountain View Hotel

Cyprus
May 2014 to June 2014

Supervision of shift workers including Cleaning, Laundry and Room services.
 Providing customers with best co-operative services.
 Maintenance and assurance of quality service.
 Reporting the daily status of work to the director.
 Leading the staff in an environment where they feel motivated.

Internee at Internee

Pakistan - Lahore
June 2011 to August 2011

1. Creative Junction, Lahore, Pakistan \nInternee \n• To work with each department of company during internship period

Brand Ambassador of Nescafe3 in 1 at Nestle

Pakistan - Lahore
January 2011 to April 2011

2. Nestle, Lahore, Pakistan \nBrand Ambassador of Nescafe3 in 1 \n• To brief consumers about Nescafe \n• To give away free Samples \n• To make a daily report of Nescafe Users on the basis of demographics.