Manager Customer Support
Techvon
Total des années d'expérience :10 years, 5 Mois
Supervising the staff taking customer service calls from different locations of the
world.
Assuring quality customer support through calls, live chats and e-mails.
Prepare and submit staff report to the manager on weekly basis.
Managing customers demanding refunds, to keep customers satisfied and
maintain long term relationship.
Collaborating with the procurement personnel about the product changes
B2B Marketing by making calls to clients and providing knowledge about the IT
related products.
Keep posted existing clients about the products via e-mails.
Remain intact with client’s relevant IT personnel for provision of better services.
Supervision of shift workers including Cleaning, Laundry and Room services.
Providing customers with best co-operative services.
Maintenance and assurance of quality service.
Reporting the daily status of work to the director.
Leading the staff in an environment where they feel motivated.
1. Creative Junction, Lahore, Pakistan \nInternee \n• To work with each department of company during internship period
2. Nestle, Lahore, Pakistan \nBrand Ambassador of Nescafe3 in 1 \n• To brief consumers about Nescafe \n• To give away free Samples \n• To make a daily report of Nescafe Users on the basis of demographics.
BBA (HONS) The University of Lahore, Pakistan 2007- 2011 CGPA3.38
ICOM Excel College Lahore, Pakistan 2005- 2007 732/1100