Software Delivery Services Delivery
NA
Total years of experience :19 years, 3 Months
• Accountable for large scale Saas project. Reporting directly to CEO.
• Full experience and involvement in the SDLC.
• Align IT strategy to business strategy.
• Service owner and ITIL service process implementation.
• BRM between business and clients.
• Metrics and KPI monitoring.
• SLA Management.
• Continual Service Improvement throughout.
• Manage projects (agile: Lean, Scrum, Kanban) and delivery teams.
• Liaise with Project Board, Executive Board, stakeholders and assurance.
• Facilitate and adhere to governance, risk and communication strategies.
• Risk identification, analysis and escalation.
• Project documentation and controls (Briefs, PIDs, WPs, HL/CP reports, BRPs)
• Manage budget, resources and delivery.
• Select and manage 3rd party suppliers.
• Manage local and off-shore teams (inc. travel to off-shore locations). Planning, KT, daily guidance, targets, performance, change mgmt., delivery procedures.
• Team selection, on-boarding and developing innovative environments/cultures.
• Design architecture and lead development for initial POV, MVP and subsequent iterations.
• API design and 3rd party integrations.
• Documentation of software architecture, KB and configurations assets.
• Develop technical roadmap & mobile strategy.
Key achievements
• Managed project of €1million +.
• 2 patents increasing performance by 6, 000x and 10, 000x.
• Developed the first cloud biometric verification solution.
• Report directly to CEO and board.
• Responsible for concept, development, deployment, support and maintenance.
• Project delivery and nationwide rollout.
• Analyse and incorporate stakeholder feedback in to Req. & Spec. document.
• Design architecture and procure hardware.
• Agile development and lead development team.
• Set up support desk, KB documents and train support staff.
• Design customer pre-installation procedures and customer training.
• Maintain twice yearly product upgrade schedule.
• Maintain software documentation.
• Patent development in conjunction with patent attorneys.
• R&D government applications. Maintain R&D diaries.
Key achievements
• Managed project of €300k +.
• Prestigious award presented to CEO for quality of data collected and contribution to research.
• Patent developed and granted during project.