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SUNIL NORAMPAT, Hotel General Manager

SUNIL NORAMPAT

Hotel General Manager·Loumage Suites and Spa

Bahrain

Bachelor's degree, Hotel Management

Work experience

Total years of experience: 23 years, 9 months

Hotel General Manager

October 2019 - Present

Loumage Suites and Spa

Manama, Bahrain

October 2019 - Present

Responsible for budgets, timelines, staffing, training, sales,
and marketing.
Planned, directed, and organized the entire hotelservices,
while taking a strategic proactive approach and planning
ahead so the hotel maximizes its profits.
Company industry:
Hospitality & Accomodation
Job role:
Management

Hotel General Manager

November 2018 - August 2019

Orange Suites Hotel

Manama, Bahrain

November 2018 - August 2019

Oversee all hotel activities, including hiring, supervising employees, and training staff of more than 85 employees.
Increased the number of direct bookings by implementing a loyalty program and allowing guests to book through WhatsApp.
Designed and synchronized hotel services strategically to maximize profits.
Company industry:
Hospitality & Accomodation

Hotel General Manager

December 2016 - November 2018

Ramee International, Ramee Group of Hotels

Manama, Bahrain

December 2016 - November 2018

Supervised and given training to 140+ hotel employees, overseeing all operations.
Escalated project completion efficiency by \{15%\} by delivering \{5\} hotel-outlet renovations under budget and on schedule.
Monitored the entire hotel services, taking a proactive approach to maximize profits.
Raised the f &B revenue by implementing more events and promotions.
Company industry:
Hospitality & Accomodation

Hotel Operations Manager

January 2016 - November 2016

Grand Midwest Tower Hotel

Dubai, United Arab Emirates

January 2016 - November 2016

Oversaw daily operations for front desk, F&B, maintenance, and housekeeping of 80+ employees.
Guest satisfaction scores boosted 12% in surveys for attentiveness, cleanliness, maintenance, and breakfast.
Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations
Company industry:
Hospitality & Accomodation

Hotel Front Office Manager

April 2014 - March 2016

City Seasons Hotel

Abu Dhabi, United Arab Emirates

April 2014 - March 2016

Enhanced guest satisfaction by 15% by hiring and training a team of 10 front office employees.
Improved team efficiency by 15% by conducting 30 daily staff briefings and 12 monthly meetings and training programs.
Prepare occupancy forecasts.
Maintain the department's budget by planning and forecasting all expenses.
Monitor market competition to achieve maximum bookings.
Company industry:
Hospitality & Accomodation

Operations Manager- Pre-opening

August 2012 - March 2014

Holiday Villa Hotel

Manama, Bahrain

August 2012 - March 2014

Collaborate and assist all department heads to optimize revenue
Conducting daily meetings with the heads of department to discuss operational matters, and staff issues, and report to the general manager
Created a market analysis report and a business plan before the hotel's opening
Collaborated with the IT team to install the PMS system and set up networking for the reception desk
Recruited front desk staff and well-trained them on PMS as well as other operations
Supervised the front office operation and inspired the team to enhance guest satisfaction
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Manager

January 2008 - January 2012

Sun Shine Tower, Hotel Apartment

Manama, Bahrain

January 2008 - January 2012

Recruited, Trained and developed the front office staffs.
Motivated and created a friendly atmosphere among staff for
better productivity.
Oversee the entire Front Office and hotel operations.
Ensuring prompt and satisfactory resolution of guest
complaints..
Managing reservations.
Coordinating housekeeping and maintenance staff.
Company industry:
Hospitality & Accomodation

Night Auditor

April 2004 - January 2008

Crowne Plaza,

Manama, Bahrain

April 2004 - January 2008

Balancing the accounts from day shift.
Reviewing billing accuracy, posting room charges, updating
guest accounts, and reconciling accounts payable and
receivable.
Guest check-in/out, bookkeeping, financial processing, and
attending to requests.
Processing guest payments, balancing reports, reconciling
cash drawers at the front desk, and preparing invoices.
Prepare of End of day procedure.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Night Auditor/ Guest Service Agent

December 2001 - January 2004

Holiday Inn

Al Mukalla, Yemen

December 2001 - January 2004

Performed a combination of the following duties for guests
of the hotel: Greet, register, and assign rooms to guests.
Provided information on hotel services, guest registration,
and local amenities.
It is crucial to ensure that all the charges incurred throughout
the day are accurately posted and balanced in the system.
Processing guest payments, balancing reports, reconciling
cash drawers at the front desk, and preparing invoices.
Balancing the accounts from day shift.
Company industry:
Hospitality & Accomodation

Education

Bangalore University

January 2000

January 2000

Bachelor's degree, Hotel Management

India

GPA (percentage): 80%

GPA (percentage): 80%

,

Calicut University

January 1997

January 1997

High school or equivalent, Business Administration And Commerce

India

, Graduated

Kerala Board of Examination

March 1994

March 1994

High school or equivalent, SSLC

India

GPA (rating): Good

GPA (rating): Good

,

Palora Higher Secondary School

January 1994

January 1994

High school or equivalent, SSLC Matriculation

India

Skills

Front Office
Expert
Front Office
Expert
Opera
Expert
Opera
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
IDS
Expert
IDS
Expert
Managerial Experience
Expert
Managerial Experience
Expert
HOSPITALITY
Expert
HOSPITALITY
Expert
FINANCIAL PLANNING
Expert
FINANCIAL PLANNING
Expert
TIMELINES
Expert
TIMELINES
Expert
SALES
Expert
SALES
Expert
MARKETING
Expert
MARKETING
Expert
HOTEL OPERATIONS
Expert
HOTEL OPERATIONS
Expert
BUDGETING
Expert
BUDGETING
Expert
FORECASTING
Expert
FORECASTING
Expert
PERFORMANCE MANAGEMENT
Expert
PERFORMANCE MANAGEMENT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
Communication
Expert
Communication
Expert
Problem Soving
Expert
Problem Soving
Expert
Team Building
Expert
Team Building
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Hospitality Marketing
Expert
Hospitality Marketing
Expert
Recruitment
Expert
Recruitment
Expert
Detail Oriented
Expert
Detail Oriented
Expert
Adaptability
Expert
Adaptability
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Front Office
Expert
Front Office
Expert
Opera
Expert
Opera
Expert
IDS
Expert
IDS
Expert
Managerial Experience
Expert
Managerial Experience
Expert

Languages

Arabic

Intermediate

English

Expert

Malayalam

Native Speaker

Hindi

Native Speaker

Training and Certifications

Certifications
Train the Trainer course
Pre University Course in Commerce & Accountancy
BHM Degree Certificate
Apr 2000
Show credentials

Hobbies and interests

Singing

The Can-Doer Employee of the Month Holiday Inn, Mukalla, Yemen February 2003 The Full Attendance Award Crowne Plaza, Bahrain For the Year 2005

Photography
Long Driving