Hotel Manager
Loumage Suites and Spa,
Total years of experience :18 years, 2 Months
Responsible for the operational, financial, and commercial performance of the hotel.
• Managing 128 rooms four star property with 2 F&B outlets and Spa.
• Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 85 employees
• Designed and Implemented Orange Plus Loyalty Card program.
• Converted Online booking guests to direct bookers through loyalty program and whatsapp booking.
• Planned, directed and organized the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits
Planned, directed and organized the entire hotel services, while taking a strategic proactive approach and planning ahead so the hotel maximizes its profits.
Coordinate planning of department heads and assistant managers, conducting daily meetings to plan for hotel smooth profitable operation.
Successfully planned and completed the hotel outlet renovation works in order to maximize the sale. One Turkish restaurant and Two Night Clubs (Arabic & English) with capacity of 700 pax each has been renovated with in the time frame and budget.
Directly and indirectly supervising the F&B operations.
Grand Midwest Tower Hotel, Dubai I 2016 March -2016 November
* Fully responsible for smooth hotel operations synchronized with all department
* Conduct regular HOD meetings.
* Ensure the teams are following the SOP by checking the entire department.
* Inspecting the entire department with their respective managers for cleanliness, ambiance, service
readiness and staff grooming.
* Assessing and reviewing customer satisfaction and service recovery process.
* Identifying staff learning needs and assisting with training and development
Responsible for staff hiring, training the front office team in providing exceptional guest service
* Conducting daily staff briefing, monthly department meeting, preparing occupancy forecast.
* Monitor market competition to achieve the maximum bookings.
* Maintain all budget expenses in the department by planning and forecasting.
* Work closely with all other department heads for achieving more revenue to meet the hotel budget
Responsible for smooth hotel operation
* Support and work with all department heads to maximize the revenue.
* Conducting daily HOD meetings to discuss the routine operational matters, staff issues and report to
general manager
Prepared market analysis report, business plan prior to hotel opening.
* Coordinated with IT for installing PMS system and networking of reception desk
* Recruited front desk staffs and trained them on PMS as well as other operations.
* Affiliated online booking sites before the hotel opening.
* Trained and worked closely with all the front desk staff to motivate and develop their knowledge
Recruited, Trained and developed the front office staffs.
* Motivated and created friendly atmosphere among staffs for better productivity
* Prepared Daily, monthly, business forecast.
* Conducted daily morning briefing with HOD’s.
Night Auditor
Crowne Plaza, Bahrain I 2004 April -2008 January
* Ensuring all the charges of the day are posted properly and balanced in system.
* Ensuring credit card sale, city ledger and cash sales are accurate.
* Closing the food and beverage outlet during their working hour at night and balance the
sales in Micros and Fidelio.
* Checking room rate before running night auditing.
* Assist front office team when needed.
* Prepare manager report and submit to accounts department
Responsible for balancing cash charges, credit card charges and city ledger charges.
* Preparing CID report and fax to CID office.
* Checking room rate, market segment and nationality report.
* Manage the entire hotel operation during night.
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