Program Manager - Smart City Project
Genisys Information Systems Pvt Ltd
Total years of experience :27 years, 3 Months
• Deployed as Program Manager in Hewlett Packard Enterprise MP Smart City Project.
• Project Value: INR 299 Crores
• Project Scope: Implementation of Common Cloud based DC & DR system. Establish integrated Command and Control Center at 7 Cities of MP (Bhopal, Indore, Ujjain, Gwalior, Jabalpur, Sagar, and Satna)
• Application integration with integrated command and control centers for 7 cities.
• Successfully implemented integrated control and command centers in 5 cities of MP, remaining 2 expected to be completed in next 3 months.
• Responsible for preparation of detailed project plans.
• Responsible for procurement of all the hardware and software components.
• Responsible for Vendor management, validating SOW as per the RFP, ensuring work completions as per the SOW, UAT Sign off and invoice approvals.
• Responsible for organizing daily, weekly, monthly project reviews with Internal and external stakeholders.
• Responsible for sending project status updates to all the stakeholders.
• Responsible for installation planning and technical resources alignment as per the project schedule.
• Coordinating meetings with all the Application integrators.
• Responsible for submission of all the project documentations like inception report, FRS, SRS, high level and low level design document etc. and getting acceptance from the end customer.
• Responsible for UAT and final Go-Live Sign off.
• Responsible for invoicing and payment collections.
• Responsible for O&M manpower recruitment and deployment in all the 7 cities.
• Leading project reviews and governance meetings with Steering Committee members including CEO’s,
Municipal Commissioners (Executive Director of Smart City’s), Director Smart City Mission, and other senior leadership in the state government.
• Responsible for handling internal and external escalations.
• Responsible for Regional Program Management for Customer Service Delivery for Enterprise Segment of all Businesses across Wireline and Wireless Network.
• Responsible and accountable for team meeting targets in terms of Productivity, compliance, Quality, and TAT, and ensures & guide team to achieve team and customer objectives.
• Responsible for spearheading the implementation of Large and High complexity Projects on a Pan-India basis.
• Drive Proof of Concept for Solution Based Offerings of all Complex Enterprise Solutions & Govt Tenders
• Review & Monitor team for implementation of SD recommendations and internal project initiatives to enhance Project Implementation Performance.
• Leads & Drives the Planning, Execution & Control Processes by facilitating meetings with all CFTs including the OF, Sales, Solutions, Network, Product, I&R and Operations
• Work on Reduction of Opportunity to Cash Life Cycle time on an ongoing basis thereby improving Service Delivery SLAs
• Drive team to reduce Revenue Leakage to the minimum by ensuring Timely Billing
• Driving team to maintain Compliance of TL9000 Process related to Service Delivery parameters & Drive Corrective and Preventive Actions to ensure compliance.
• Products Handling: MPLS VPN, Internet Leased Line, L2MC, P2P, PRI, Centrex, Wireless
Responsible for Enterprise / Retail products service delivery
•Acquired customer’s verification and validation.
•Voice and Data Order processing.
•Managing Client Escalations.
•Over all responsible for monitoring KPIs (SLA, Fault Rate, Repeat complaints and same day resolution)
•Analysis of faults & escalation to subject matter specialists.
•Coordinating with planning team for optimization and resolution of affected areas.
•Regular review with internal organization (Sales / Network / Revenue /NOC) to improve the SLA performance & Quality of response.
•Team Management.
Providing Pre-sales and Post sales support to top 25 national clients of Avaya Global Connect Ltd, which includes the global accounts for Avaya worldwide. Some of Main Clients are EDS, Mellon, Accenture, Option One
Managed Indore (M.P Circle) cluster Wireline for Broadband Network.
•Managed Broadband Network Team responsible for network deployment and operation & maintenance.
•Ensuring achievement of service delivery targets of Broadband Services to end customers.
•Ensuring achievement of service assurance targets as per the SLA’s with the enterprise customers.
•Provided pre-sales support to sales teams.
•Provided connectivity feasibility for Enterprise Customers falling out of wired network.
• Installation and Commissioning of Enterprise Communication Systems.
• Resolution of system related faults within defined timelines.
• Achieving service revenue targets by system expansions & AMC collections.
Post Graduate Diploma in Marketing Management
Three year Diploma In Electronics and Telecommunications Engineering