Advisory Role and Member, Board of Directors, ASQ
Government Entity
Total years of experience :30 years, 7 Months
(B). Profile:
Well networked locally and globally, an Engineer and MBA with 30+ years of leadership and management experience in setting and deploying strategy, marketing, sales, HR, operations, business transformation, customer engagement, performance management, corporate governance in diverse industries like manufacturing, oil & gas, logistics, services, government, consulting, banking, steel, aviation etc.
Known for developing leaders & providing leadership to people with a clear focus on results.
(C) Leadership Roles (Partial List)
• Member, Board of Directors, American Society for Quality (ASQ), 2016-2017.
• Member, ASQ Strategy Planning & Global Advisory Committee, (2011-2016);
• Invited by United Nations to participate in “Innovation and e-Governance for Sustainable Development “ round table, Seoul, S. Korea, 2014.
• Jury member, Dubai Quality Award, Govt. of Dubai (2007 - 2012);
• Member of HR Committee, Procurement Committee, Strategy Committee etc.
• Author “ Business Excellence Awards - Strategies for Winning”;
• Published/ presented 50+ papers in local, regional & international conferences etc.
• Translated vision of leadership in adopting international best practices Corporate Governance (CG) model. UK Combined Code selected based on extensive study, benchmarking, research and stakeholder requirements.
• Developed Mission, strategy and 3 year roll out plan for Corporate Governance function, .
• Planned, reviewed and assessed organization structure, policies, processes, delegation of authority levels etc. to international best practice governance models and to identify potential risks.
• Established various independent committees and their processes for the Board of Directors for independent oversight to the Board members.
• Criteria and definitions developed for “truly independent” Director developed and got approved by Board.
• Planned and organized assessments to world class governance systems through 3rd party independent organization.
• Assessment reports used to drive improvements like strengthening controls, amending policies, systems, procedures to minimize risks
• Provide independent oversight on various business issues and risks - safety, legal, quality, contracts with Suppliers etc.
• Developed systems, processes, procedures etc. in line with business excellence framework and conducted assessments to verify implementation.
• Developed Enterprise risk management systems, business impact analysis, crisis management plans, business continuity, voluntary disclosure systems, and Whistle blowing process.
• Worked in closer coordination with internal audit, legal team, risk management, business continuity functions for ensuring compliance and governance requirements.
• Provided strategic support, guidance to identify potential conflicts of interest on commercial deals.
• Created awareness among 100+ staff and management on Corporate Governance
• Developed and monitored various indices/ KPIs (using COGNOS) to increase transparency and accountability.
• Deployed several strategic TQM initiatives to achieve Banks’ Mission (2003-2005) to become “ Best Service Provider” and a Top Quality Bank;
• Led and successfully implemented high impacting initiatives like Benchmarking, ServQual model for service excellence, Best Service Award scheme for Retail banking. Customer satisfaction up by 11 % & 12 % for Retail &Corporate Banking respectively in 2 years;
• Led strategic review of Performance Management System (PMS) framework. Addressed gaps in cascade of objectives, measures, targets etc. PMS made more transparent, robust and aligned with the strategy.
• Using Balanced Scorecard framework, ensured alignment and cascade of Bank’s annual business plans and corporate objectives with annual objectives & KPIs of 72 job positions.
• Successfully organized assessments and implemented award framework leading to Bank winning prestigious SKEA Gold & Dubai Quality Award with highest scores to date in 2005 and 2006 respectively.
• Launched continual improvement program at an organization wide level;
• Established a system of internal benchmarking among bank branches. Best practices identified and metrics used for improvement of operations and customer services;
• Coached, mentored and trained teams in Process Improvement strategies;
• Led/ implemented/ facilitated more than 10 Lean, Six Sigma, Reengineering projects to improve quality, cost, internal controls, speed, accuracy & customer service.
o Accounts payable process standard fulfillment up from 55% to 78%.
o Import letter of credit cycle time down by 33 %;
o Credit cards issuance process radically reduced by 80% to achieve market leadership.
With a leading oil company in Abu Dhabi, in the business of retail, aviation, lubricants and bulk sales in Business Support Department recently created as a strategic function to spearhead the business transformation.
Key Responsibilities:
· Provide an internal consulting resource & advise top management in developing, facilitating & implementing improvement strategies to decrease cost & time, improve process efficiency, quality & customer satisfaction;
· Lead and influence others in various improvement/ transformation initiatives that cut across organizational hierarchies and reporting structures;
· Process analysis, redesign/ reengineer of business processes to eliminate/ reduce errors, non value adding work, rejects, rework, their documentation & certification to ISO: 9000;
· Create customer and process management orientation in the organisation using multiple strategies;
With Dubai Ports Authority (DPA), Dubai, UAE, one of the top 10 largest Container terminals in the world deploying state of the art handling facilities with extensive use of information technology as key enabler of business.
Key Responsibilities:
· Identify, develop & implement Process Measures in line with business objectives like Vessel's turn around time in port, time to deliver cargo etc.;
· To challenge and change age old work practices, policies, processes and structure;
· Convert ISO : 9000 documentation from paper to electronic media;
· Maintain & improve Quality management systems standard ISO : 9002;
Accomplishments Details (Partial Listing) :
· Developed & implemented Process Measures & their integration in routine work. It provided strategic decision support systems & fundamental shift from opinion based management to fact/ data based management;
· Annual saving of 2 million Dirhams (US $ 600, 000) in cargo discharge process;
· Container destuffing process improvement led to annual saving of US $ 45, 000;
· Converted Quality management system (ISO : 9000) from paper to electronic media using ISO Achiever application;
· Trained 35 plus internal quality Auditors;
· Certification of Jebel Ali Free Zone to ISO : 9000 systems.
• Developed and implemented strategies and organization development initiatives for transformation of client organizations including developing road map for their journey towards business excellence, vision, mission, values & corporate performance dashboard
• Provided training, consultancy and facilitation in reengineering, lean, management systems, Customer value management etc. to improve cost, time, customer service etc.
First Division
First Division with Honours.
