SALES COORDINATOR CUM RECEPTIONIST
FOOD SPECIALITIES LIMITED
Total des années d'expérience :7 years, 0 Mois
• Preparation of the purchase orders & Sales order using Orion application
• Preparation of Monthly, Yearly sales report in Microsoft Excel & Orion
• Handling complaints and queries from customers and give after-sales support
• Manage the processing of all orders with accuracy and on time
• Supports the Account Manager in the achievement of annual invoiced sales performances.
• Acts as liaison with Credit department to address all credit-related customer issues.
• Responsible for Procurement of Products, liaising with the suppliers, ensuring the product is
delivered to customers as per the given schedule.
• Handling the inquiries from existing and new clients and addressed problems and complaints
via phone and email.
• Monitor shipments to guarantee on-time delivery.
• Responsible for preparation of labels and providing all the required documents for registration of product with Dubai Municipality and Saudi Food & Drug Authorities.
• Supporting the supply chain team for import documentation and clearing of the products from Customs.
• Preparation of sales contracts.
• Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
• Facilitates and supports entire order process from order creation to invoicing
• Effective communication with the sales team for achieving monthly product sale targets.
• Handling the inquiries from existing and new clients and addressed problems and complaints
via phone and email.
• Preparing monthly sales reports and submitting the same to the senior level management
• Preserving important and confidential agreements between the company and the customers.
• Achieving the dispatch sales targets in a team and an excellent team player.
• Arrangement of logistics and communicating all emergencies delays due to weather and carrier schedule changes to customers and supervisors.
• Procuring quotations of freight and preparing comparison of Sea /Air/land logistics.
• Monitor shipments to guarantee on-time delivery.
• Preparation of export documentation (Sales Invoices, packing list, Certificate of Origin & LC documents.).
• Co-ordination with Sales Executive, Stock Personnel, production planning department for execution of sales.
• Liaison with customers' requests and achieve optimum customer satisfaction level.
• Following up with customers for Receivables.
All administrative responsibilities related to Personnel, Front office, Reception of outsiders call
•Handling correspondence, Preparation of Quotation, Yearly/Monthly graphical Sales Reports.
•Credit Control, Follow-up with Creditors and co-ordination with suppliers and solving their queries.
•Co-ordination with Sales Executive, Stock Personnel and Head Office.
•Preparation of Payroll, payroll reporting to HO, Salary Disbursements.
•Handling Petty cash, Disbursements of Cheques.
•Preparation of Purchase Orders, Proforma Invoices, Sales Invoices using Great Plains accounting system.
•Receiving of sales orders, order processing and escalation of orders
•Liaison follow up with customers' requests and achieve optimum customer
satisfaction level
Handling Correspondence, Front office responsibility.
•Co-ordination with Sales Executive, accounts & suppliers
•Preparation of Quotation
•Resourcing Data from Internet
Handling Correspondence, Reception of outsiders call, co-ordination with inter departments
•Follow-up with customer.
•Co-ordination with Sales Executive & stocks personnel.
•Preparation of Reports (Sales, Pending Invoices, Pending Deliveries
. Additional Qualification Computers: - BIT COMPUTERS, MS OFFICE AND COMPUTER APPLICATION