IT service desk administrator
Zurich International Life limited
مجموع سنوات الخبرة :16 years, 8 أشهر
To manage and support internal and external customer for Teir1 and Teir2 calls.
» Administer and maintain the Service Desk Database and Call Logging System on a
continuous daily basis.
» Answering the Service Desk phone.
» Responding to Service Desk emails.
» Assist the Service Desk team on a daily basis to schedule work.
» Maintain daily bookings for ICT loan equipment (cameras, projectors, laptops etc).
» Administer the acquisition of computer peripherals and consumables, necessary in the
» The dispatch of faulty equipment to suppliers for repair; follow up these items to
determine their status.
» Storage of spare parts, stock control, and asset tracking of computer equipment.
» Creating AD account, Access control groups, managing AD users, creating, amending mailbox,
Distribution list and shared mail box for users on Lotus notes.
» Worked on Citrix, DMS document management system and EG work flow to create and amend users as
per the requirement.
» Exposure on Vmware 5.0 and 5.5.
» Involved in deployment of online quote application on Sql server.
» To plan, Install, Manage, Trouble shoot, Linux Mail servers, Windows exchange installations, Name servers, Domain Controller for small office, networking projects.
» Assisting in Preparing quotation for New IT installations and support projects.
» Assisting in network design, structured cabling according to customer requirements and handle installations, once approved from the customers.
» Implement, Manage, Trouble shooting Linux Mail servers , Windows exchange installations,
» Installed and configured test/production Windows server 2003, Windows 2008, Exchange 2003, and Exchange 2010, VMware Esxi, V-Spear, V Center and Virtual box.
» To manage customer support team, timely resolve complaints registered by customers.
» Responsible for handling 3rd level IT support for Servers, Network, Backup, Migration for our esteemed customers.
» Responsible for implementing IT infrastructure projects to customers.
Manager Linux and Windows Servers, Installations, Backup, Troubleshooting,
managed team of customer support to support ISP operations.
1996 Diploma in Electrical Engineering from Government Polytechnic, Raichur, Karnataka Personal Dossier Address: #30, Banashankari layout, Shimoga. Linguistic Abilities: English, Hindi, Kannada, Marathi, Telugu and Kiswahili Passport Details: G9272615 (Valid up to 21 March 2019)