IT Consultant - Infrastructure
Ducab
مجموع سنوات الخبرة :17 years, 11 أشهر
o Design, plan, install, configure and maintain LAN, WAN, Servers, Routers, Switches and other IT hardware.
o Perform system backups and restoration
o Develop scripts for automating repetitive installations.
o Managed User, Group and Computer accounts on Active Directory (AD) (Creation, Deletion, Permissions, VPN Access etc.)
o Create and manage user access control with group policies
o Configured policies to create a secure Windows Infrastructure
o Maintenance and troubleshooting of end user workstation hardware/software.
o Measuring risk and devising mitigation strategies for identified risks
o Fostering relationships with key business stakeholders
o Gathering information to facilitate decisions about project feasibility and priority
o Facilitated system upgrades for computer hardware and software issues
o Provision timely onsite/remote support to restore network/systemic incidents.
o Providing training for others in the team on practices, procedures and technical aspects of the job.
o Served as primary task resource for migrating servers from Windows 2003 to Windows 2008 R2
o Provided windows server systems administration, installation, optimization, problem isolation and resolution
o Configure, install, manage and troubleshoot Cisco routers and switches, Windows Servers, Client OS, Printers, UPS and Firewalls
o Handled user account transfers and moving client data to different servers
o Creation and troubleshooting of roaming profiles on the servers
o Supporting Emirates Outstation offices and users for IT related issues and ensure the issue is resolved within the SLA
o Served as lead contact for Desk Side Support Technicians, for resolving any IT issues reported to the helpdesk
o Working out and agreeing on IT projects timescales, budgets and quality
o Coordinating the commissioning and decommissioning of IT assets in CMDB
o Ensuring the CMDB is accurate and up to date
o Managed Emirates Outstation offices startup, relocation, rack refurbishment and IP subnet migration
o Ensuring that services delivered are effective and customers’ requirements are met
o Producing documentation and training for users of a new IT system
o Determining and documenting a list of specific project goals, deliverables and features
o Ensure readiness of EK Outstation hub rooms towards the operational requirement
o Communicate with Outstation users/IT Vendors for the planning and implementation of various activities such as Hub room refurbishment and Hardware/Software installations
• Design, develop, implement and maintain network infrastructure
• Deployed new VLan configuration across the organization
• Maintaining and administering computer networks and related computing environments including system software, application software, hardware and configurations
• Installation, configuration, maintenance and troubleshooting of Servers, Desktops and Laptops
• Thoroughly document every request for IT service in Manage Engine Service Desk Plus
• Staying current and documenting constantly changing policies, procedures and tools in order to enhance IT services
• Monitoring the desktops or laptops for any Hardware or Software changes using Manage Engine Desktop Central and Service Desk
• Monitoring the antivirus activities and updating the antivirus database in the desktops, laptops and servers using Kaspersky Administration Kit
• Configuring Sonicwall CDP for Backup solutions for the desktops, laptops and servers
• Remote installation of critical patches on desktops, laptops and servers using Manage Engine Desktop Central
• Timely recovery of data lost due to software crash or hardware failure
• Implementing restrictions in the internet usage using Cyberoam firewall
• Design and manage network and system configuration, maintenance and problem
troubleshooting.
• Planning hardware/software installations, directing upgrades and testing operations.
• Defining and implementing network and system security.
• Network devices installation, traffic monitoring and performance tuning.
• Perform high-level planning for implementing changes in the IT infrastructure.
• Staying current and documenting constantly changing policies, investigate new
technologies, software, patches, security packages, procedures and tools to improve
network and system performance.
• Enhance the network performance by monitoring and troubleshooting network issues and
scheduling upgrades.
• Manage backup and recovery tasks of IT devices.
• Design, deploy and configure computer network and systems as per the requirement.
• Install, maintain, upgrade and troubleshoot software/hardware issues.
• Backup and restoration of devices in the network.
• Provide technical support, troubleshooting and diagnosis of computer network and
systems.
• Troubleshoot and identify software and/or hardware problems, connectivity issues in the
network and take appropriate action to resolve the problem.
• Research and identify solutions to resolve or upgrade network and system equipment.
• Follow up with clients to ensure their IT issues are resolved and satisfactory.
• Review, monitor and manage network systems to assure optimal performance.
• Maintenance and documentation of network and system processes.
B-Tech in Information Technology. (Engineering)