Entry Clearance Assistant / IT Super User
British Embassy
مجموع سنوات الخبرة :8 years, 8 أشهر
British Embassy, Abu Dhabi 2008 - Present
Entry Clearance Assistant / IT Super User
As a Team Leader
• Undertaking all other ad-hoc tasks as required by the ECM bank managers.
• Manage flow and storage of all mandated records. Provide document custodial services in accordance with published guidelines to include removal and shredding.
• Preparation of daily/weekly/monthly statistics and reports within the relevant prescribed timescales, daily liaison with the Operational ECM and Office Managers /to ensure workflow processes in place and operating efficiently.
• Development of individual skills within the support task team, designating and assigning duties. Using feedback to further develop the skill set of the team.
• Work directly in support of the Operations Supervisor, ensuring all operations of the team, the process, daily workflow; structure and staff administration requirements are always met.
• Stand in for the Ops Supervisor during short term absence.
Supporting the Visa Section in providing a high quality, efficient and non-discriminatory visa application processing system which meets published customer service standards and security requirements. Which include:
Overseeing the visa application delivery / collection process from the Commercial Partner (CP), Conducting local alert and sponsor checks on 100% of applications, Undertaking casework duties under the direction of the ECO/ECM, including appeals processing, Collecting visa fees and biometrics using fixed and mobile enrolment equipment.
Liaise with VFS regarding enquiries and errors. Overseeing and monitoring VFS errors, Produce clear and factual pre-assessment reports for Entry Clearance Officers in line with instructions from our Risk Assessment Unit (RAU)
Doing reference checks and data checks for the applicants, Casework & Referring Overseas Territory visa applications to the respective immigration authority (for example: Cayman Island, Bahamas, Barbados, Belize etc) and following up on their progress. Checking Vignette numbers as per the vignettes handed over by the Entry Clearance Manager. Checking all settlement and non-settlement applications on Proviso, Queuing, Printing and Sticking of vignettes in the relevant passports and despatch of passport and original papers to the applicants.
Preparing and maintaining refunds for applications & operating till for emergency visas. Acknowledging the appeals received; Sending appeals related correspondence letters; Processing the appeals file for the ECOs to assess; Compiling the files for photocopying to be sent to AIT; Despatching the appeals in keep safe envelopes. Assisting in Facilitations and special requests/ considerations. Answering correspondence queries by applicants.
Apart from performing the responsibilities as a ECA, I have also been entrusted with the responsibilities of the IT SUPER USER in the Embassy.
Oversee the administration and maintenance of the embassy's IT hardware and software. Serves as main point of contact on all IT-related matters for the operation. Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment and providing daily support for computer network users
• New User Creation and Administration of mail access (Microsoft Outlook)
• Installation and Configuration of Windows 2000/2003/XP / Vista / 7 / 8
• Email Configuration with Microsoft Exchange
• Administration and maintenance of Windows active directory
• Installation and configuration of Network Printers.
• Desktop Management, User Management
• Preparing IT inventory as requested by IT Officers.
• Responsible for extracting data from systems to provide various reports to operational management.
Indian Embassy, Abu Dhabi 2006 to 2008
Consular Assistant / Database Administrator
Consular Department Responsibilities: • Deep Knowledge in processing different types of Indian Visa's in accordance with Indian Immigration Laws (Tourist Visa, Medical Visa, Business Visa, Employment Visa, Student Visa etc )
• Issuing of Blank Visa's to Visa Printing staff for Visa Printing and allotment of visa for each applicant.
• Undertaking casework duties under the direction of the Consular Officers.
• Black List checking for the applicants.
• Collecting / checking visa fees collected from applicant and submitting to the Accounts department along with the Visa Fee Reports.
• Sticking and embossing of Visa in the proper passport and ensure that there is no mistake in the printed Visa before delivering to the courier.
• Deep knowledge in Issuing, Printing, Allotment of Ordinary Passports, Jumbo Passports, Official/Diplomatic Passports.
• Preparing Emergency certificates for Indians return back to India if there is no valid travel document with the person or he is an illegal resident in the UAE.
• Preparing new passports in lieu of Damages or Lost passports, with in detail correspondence with the applicant.
• Monitor and ensure that the application in the prescribed format is complete in all respects; that all columns are correctly and legibly filled up and no column is left blank or unfilled / un-responded or vaguely filled with a dash, tick, etc.
• Ensure any applicant who cannot affix their signatures like infants, minors or illiterate should put their thumb impression in the place of signature.
• Deep knowledge in Printing passport and ensure that there is no mistake in the printed passport before delivering to the applicant by courier.
Apart from performing the responsibilities as a Consular Assistant, I have also been entrusted with the responsibilities of Database administrator in the Embassy.
• User Creation and Administration
• Windows/Oracle Administration
• Database Administration
• Network / Server Administration
• Administration and maintenance of Windows active directory
• Configuration & Administration
Abu Dhabi International Airport 2005 to 2006
Computer System Engineer / Network Assistant
• Provided remote and on-site support domestic and international customers, including Tier - III support for LAN/WAN products
• Assembling and Troubleshooting of Intel Celeron, PII&P IV, Cyrix and AMD Systems.
• Installation and maintenance of peripherals likes CD drive, DVD drive, CD Writers, Modems, Printers, Scanners, Plotters and Web Camera.
• Installation, Configuration, Upgrading, Maintain PC Hardware & Software installation, problem resolution for Network Printer & Other devices, CD-Writing, Administering Network Laser jet Printer.
• Installation of operating systemslikeWin95/98, Win2000, Win XP, Linux versions and of Application software's, Antivirus and other utilities.
Passport / Visa Information's
Birth Place Kerala Visa Type Employment Visa
Passport No. F7822222 Visa No. 9143566
Place & Date of Issue Abu Dhabi/04.02.2007 Visa Date of Expiry 19.11.2014
Date of Expiry 03.02.2017 Current
Language Skills
LANGUAGE ORAL SKILLS WRITTEN SKILLS READING SKILLS
English Fluent Fluent Fluent
Hindi Fluent Fluent Fluent
Tamil Fluent Fluent Fluent
Declaration
I, Sunish Abraham certify that the information provided above statements are true and correct to the best of my knowledge and belief. I understand that any deliberate false statement could lead to termination of contract.
DATE - 28/08/2013
Completed Master of Science in Information Technology
1998 2001 KVVS College of Science & Technology, India BCom with Computer Application Computer Application
1996 1998 Vocational Higher Secondary, India Commerce Computer & Office Administration