PMO
Accenture - India
Total years of experience :8 years, 0 Months
Client -Tikona Broadband Network Support Engineer
• Incident Management
• Incident Assigning, Tracking and Closing
• Daily Incident Status Reports
• Productivity Report - Weekly, Monthly
• Coordination with Users and Engineers
• Remotely handling Incidents
• Monitoring client end connectivity.
• Managing complaint of client by raising ticket in Seibel application.
• Monitoring network using NMS tools like Flex master, telnet etc.
• Resolving technical issue with NNOC team for major network issue.
• Resolving client end issue with Field team for client end connectivity.
• Access of core Routers via telnet at diferent cities.
• Checking ping response of access point and client end device.
• Handling speed related issue.
• Monitoring speed and Bandwidth issue using speed test via Okla.
• Handling Mail queue, abuse and phishing complaint.