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SURAJ KANNAN, Client Service Executive

SURAJ KANNAN

Client Service Executive

AXA Medical Insurance gulf

Location
India - Bengaluru
Education
Diploma, Computer Graphics
Experience
12 years, 6 Months

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Work Experience

Total years of experience :12 years, 6 Months

Client Service Executive at AXA Medical Insurance gulf
  • United Arab Emirates - Dubai
  • December 2015 to August 2018

-Customer/ Member Service (inbound/Outbound Calls & emails)
-Support and provide superior service via phones as a receiver.
-Providing Online Assistance to Customers
-Process Pharmacy and Medical Approval Requests from Medical Providers
-Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs.

Train Attendant cum Customer Service Agent at Serco Dubai Metro (Owned by RTA, Govt of Dubai)
  • United Arab Emirates - Dubai
  • July 2011 to August 2015

-Assist automatic train operations.Manual Train Driving.
-Passenger Assistance & Customer Care
-Emergency Train Operations.
-Safety Critical Communications with Operational Control Centre

Call Centre Agent at EINSOFT
  • India
  • August 2010 to April 2011

-Support and provide superior service via phones as a receiver.
-Use an effective approach to handle special telephone tasks like call transfers, taking messages, call
backs, holds, interruptions, and unintentional disconnects.
-Effectively deal with job stress, angry callers, and upset customers.
-Use the most appropriate way to communicate with different behavior types on the telephone.
-Apply the proper telephone etiquette to satisfy various customer situations.
-Identify voice skills and how to enhance a good telephone presentation.
-Display Time flexibility towards shifts as per work floor requirements.

Time Clerk cum Cost Controller at Lamprell Energy Limited
  • United Arab Emirates - Sharjah
  • November 2003 to August 2008

-Man Power Analysis (including Pay-rolls Management)
-Material Supply & Check List Verification.
-Cost Code Management & Analysis.
-Preparing Project based Accounts & Tally Reports.
-Preparing consumables Supply & Utilization List.
-Quantity Analysis & Control.
-Document Control & Documentation.
-Recording Data about Sub-Contracts.
-Human Resources Management.

Education

Diploma, Computer Graphics
  • at Pentasoft Media
  • July 2002

Course Offered by IMEDIA & Pentasoft Technologies.

Diploma, DIPLOMA IN HARDWARE & NETWORKING (including A+ CERTIFICATION )
  • at CEDIT, Government of India Limited
  • March 2001

Course Offered by CEDIT/comptTIA, Govt of India.

High school or equivalent, Science
  • at SSNSS School, VArkala
  • May 1999

Specialties & Skills

Customer Service Skills
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Language Proficiency
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Interpersonal Skills
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Microsoft Office
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Computer Skills
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Bilingual Skills
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CUSTOMER Service
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Interpersonal
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Computer Skills
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Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Hindi
Intermediate
Malayalam
Native Speaker
Tamil
Expert

Training and Certifications

OFFSHORE SAFETY & EMERGENCY RESPONSE TRAINING COURSE (Training)
Training Institute:
Nutec in association with Noble Drilling Services Incorporated
Date Attended:
August 2005
DIPLOMA IN HUMAN RESOURCE MANAGEMENT (Refresher Course) (Training)
Training Institute:
CEDIT, Government of India Limited
Date Attended:
April 2003
DIPLOMA IN 3D MODELLING & CHARACTER ANIMATION (Training)
Training Institute:
IMEDIA & Pentasoft Technologies
Date Attended:
May 2002
DIPLOMA IN HARDWARE & NETWORKING (Training)
Training Institute:
CEDIT/comptTIA, Govt of India.)
Date Attended:
May 2001
DIPLOMA IN IMAGING TECHNOLOGY & INTERACTIVE MULTIMEDIA (Training)
Training Institute:
IMEDIA & Pentasoft Technologies
Date Attended:
May 2002
MICROSOFT OFFICE, DESKTOP PUBLISHING & INTERNET TOOLS (Training)
Training Institute:
Rolla Computers, Sharjah, UAE
Date Attended:
March 2004

Hobbies

  • Music
    All Kinds of Music
  • Watching TV
    News, Documentaries, Movies
  • Reading
    Articles, Novels, Classics