Client Service Executive
AXA Medical Insurance gulf
Total des années d'expérience :12 years, 6 Mois
-Customer/ Member Service (inbound/Outbound Calls & emails)
-Support and provide superior service via phones as a receiver.
-Providing Online Assistance to Customers
-Process Pharmacy and Medical Approval Requests from Medical Providers
-Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs.
-Assist automatic train operations.Manual Train Driving.
-Passenger Assistance & Customer Care
-Emergency Train Operations.
-Safety Critical Communications with Operational Control Centre
-Support and provide superior service via phones as a receiver.
-Use an effective approach to handle special telephone tasks like call transfers, taking messages, call
backs, holds, interruptions, and unintentional disconnects.
-Effectively deal with job stress, angry callers, and upset customers.
-Use the most appropriate way to communicate with different behavior types on the telephone.
-Apply the proper telephone etiquette to satisfy various customer situations.
-Identify voice skills and how to enhance a good telephone presentation.
-Display Time flexibility towards shifts as per work floor requirements.
-Man Power Analysis (including Pay-rolls Management)
-Material Supply & Check List Verification.
-Cost Code Management & Analysis.
-Preparing Project based Accounts & Tally Reports.
-Preparing consumables Supply & Utilization List.
-Quantity Analysis & Control.
-Document Control & Documentation.
-Recording Data about Sub-Contracts.
-Human Resources Management.
Course Offered by IMEDIA & Pentasoft Technologies.
Course Offered by CEDIT/comptTIA, Govt of India.
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