AIRPORT SERVICES DUTY OFFICER
QATAR AIRWAYS
مجموع سنوات الخبرة :15 years, 5 أشهر
QATAR AIRWAYS, HYDERABAD - AIRPORT
AIRPORT SERVICES DUTY OFFICER (March 2011 - March 2012)
Ensuring smooth operations, liasing with all agencies / departments during shifts and otherwise.
Responsibilities:
• Independent charge of flight handling duties which include On-time performance, delivering 5 star service as per airline standards.
• To Ensure all the communication from head office is received and adhered to by all the staff including handling agents.
• To ensure all the manuals and reference guides are updated as per head office instructions, in Qatar Airways Handling agent's office.
• To ensure all the documents are filed as per set guidelines and requirements of auditors.
• Communicating with IT department in head office to ensure Hyderabad station information is up to date.
• To conduct local emergency exercises as per guidelines of Qatar Airways and in co-ordination with airport authorities.
• Incharge for all cash transactions during flight handling.
• Handlingofdi verted and delayed flights.
• Conduct briefing and de-briefing sessions to the handling agents.
• Maintain professional relations with all agencies in and around airport like Customs, Immigrations, Airport Authorities, Security Agencies and Local Police etc.
Trainings undergone with Qatar Airways:
• Principles of Load Control
AIRASIA, HYDERABAD - AIRPORT
STATION HEAD (June 2010 - March 2011)
Setting up a new station, ensuring smooth operations, liasing with all agencies/ departments in and around airport..
Responsibilities:
• Entrusted with the responsibility of setting up new station at HYD airport for AirAsia, which was operationally and officially ready.
• This included liaison with different agencies like DGCA / ATC / Airport Authority / Immigrations / Customs / Health / CISF / GHA / Labour department etc, in and around airport.
• Responsible for Visa and Documents check.
• Responsible for all reservations & refund related activities in Hyderabad station.
• Responsible for all administrative / financial and all other issues.
• Ensuring full adherence to SOPs whilst delivering quality service.
• Ensuring staff and GHA are prepared for all exigencies and emergencies.
Trainings undergone with AirAsia:
• Guest Services Initial Training conducted at Kualalumpur, which included the following subjects -
AirAsia systems for reservations and check-ins, Company Orientation / Product Knowledge / Customer Service Excellence / First Aid / Dangerous Goods Awareness / Bomb Threat Awareness / Disability Equality Training and Handling Act, Terrorism and Disruptive Passenger.
EMIRATES, HYDERABAD- AIRPORT
Senior Airport Services Agent (Nov 2003 - June 2010)
Set benchmarks in the standard operating procedures, enhanced the ontime performance and ensured the smooth functioning of mishandled baggage department with minimal complaints.
Responsibilities: • Entrusted with the management of check-in counters, Travel Documents Check, Baggage Services- Departure and Arrivals, Mishandled Baggage and ensuring resolution of any discrepancies encountered.
• Entrusted with independent charge of flight handling wherein 22 Ground handling agents report.
• Trained the handling agencies and honed their skills in passport and visa reading/checks.
• Updating the manuals as per the progress in the process and operations and ensuring the due diligence to SOPs.
• Fostering good relations with the Ground Handling Agents and other Agencies like Immigration and Customs for efficient, prompt and seamless operations.
• Providing prompt and value added service during crisis and adept management of delayed, diverted and cancelled flights.
• Handling of Reservations / Ticketing related queries at airport. Rebooking / re-routing of passengers on a cancelled / disrupted flight.
Trainings undergone with Emirates:
• Emirates Orientation Dubai Experience
• Emirates Business World
• Emirates World Tracer System
• Emirates Basics of Load and Trim
• Emirates Managing Flight Disruptions
• Emirates Macs Advanced - Controller
JET AIRWAYS, HYDERABAD, AP
Supervisor - Customer Service (Aug 1996 - July 2003)
• Diploma in Air Ticketing and Travel Management - IITC, Secunderabad • B.Com, Osmania University (1996)