سوراج shetty

oEnsure the delivery of consistent and high quality service to customers both locally in UAE and also external customers of Zurich around the world.
o Performing the KYC checks & Anti-Money Laundering (AML) checks in accordance with the strict guidelines set by the company as per complying with governance rules set by Isle of Man (IOM) regulation along with Dubai regulations and Dubai Financial Services Authority (DFSA).
oTo encourage Business areas to remain alert to Suspicious and Fraudulent Transactions and reporting of them to the Compliance Manager & Financial Crime Team.
oScrutinizing the applications for checking for any kind of fraudness, carrying out Risk Assessment on all the New business to claims stage and filling the Suspicious Transaction Report (STR) for suspicious cases in order to minimize the risk of order to minimize the risk of Anti Money Laundering monies to our Business.oIndependently handled Death and Medical Benefit Claims, Policy Surrenders like Full Surrenders & Partial Surrenders, Maturity Claims, New loans, Loans repayments.
oLiaising closely with Underwriting Team of Isle of Man and Dubai in assisting AML related part to help the smooth function of payments out of Death and Benefit claims.
oExpertise in all Policy Servicing complex tasks like Switches, Refunds, Third Party payments, Reinstatements, Increments & Decrements, Change of payor, Company AML in line with set procedures of Zurich Compliance Team and Financial Crime guidelines.oAdd value to the Business by promoting financial crime detection and prevention by actively focusing on the administration areas of New Business and Claims, Payments In and Payments Out for the entire business in the region.o allocating the correct funds from various fund houses as chosen by the client for investment products.oIndividually handled checking & processing of New Business Applications (Investments & Insurance) from various Banks & Financial Brokers(IFA) from Middle East, Hong Kong & all other Rest of World(ROW) regions.oProactive follow-up with distributors, consultants, clients and other departments and the Isle of Man to clarify/seek solutions/responses on queries relating to area of work within agreed turn-around times to maintain efficiency and quality customer service.o Handle routine and complex enquiries from internal and external customers within well-defined procedures and in a customer centric manner.o Liaising with the Relationship Managers & Help Point Teams within the organization in urgent cases where documents are incomplete.
oEnsure robust controls and procedures are in place for the processing teams, ensuring we meet regulatory and audit requirements.
oScrutinize all documents to verify authenticity and minimize risk to the business.
oSupport the delivery of agreed SLAs by maintaining business focus on quality and performance.
oIssuing outstanding policies after the necessary pending documents/requirements have been received, canceling and lapsing policies and issuing refund requests to the Accounts department.
oEnsure consistent, professional and proactive service is provided to all internal and external customers with adherence to company procedure.
oEscalations resolved same day or acknowledgement sent same day if time needed to resolve and personally take the ownership solving the issues until the resolutions is completely met.
oMaintain strict confidentiality of all data processed including client’s details, premiums register and clients’ historical records and follow clear desk policies at work place.
oAccurately apply knowledge of relevant systems, products, processes and procedures when processing customer requests or answering questions within the team.
oEnsure own productivity through meeting/exceeding the standards prescribed in the CS Quadrant plan.
oPromote the provision of a first class experience for customers and to share knowledge and expertise with other team members.

Responsible for handling DGCX (Dubai Gold &Commodities Exchange) Dealing desk activities.
Providing industry research, capital market analysis for clients, marketing various investment materials for soliciting new business and management presentations for various HNI Clients in the UAE region.
My role includes handling effectively managing a portfolio comprising of high networth investors based in different geographies.
Comprehensive knowledge of and experience in leveraging numerous investment instruments in a variety of complex scenarios.
Directly dealing with clients' and affiliates and relaying quotes to clients' for trading purposes.
Monitoring Clients’ Equity status on a daily basis and updating &following up with them for margin short if occurs.
Responsible for handling Back office software to generate daily activity statements for active clients and emailing them to clients and filing the hard copies for backup.
Preparing daily and monthly commission reports and clients database and maintaining them on the computer. Checking and reconciling daily transactions and statements.
Assisting clients/brokers with account opening procedures, trading procedures, observing rules& order placements under the supervision of Operations Manager.
Responsible for trading in Indian Equity shares for High-Networth Individual(HNI) Client’s under Karvy Stock Broking Ltd, Dubai Branch, Partners of CFB.
Checking & updating the Turnover of the Dubai Branch by transactions and trades done by Online HNI Clients by using Karvy’s back office software and updating the same to Vice-President on daily basis.
Assisting & helping Non Resident Indians (NRI’s) to obtain & deliver Permanent Account Number (PAN) from Income Tax Dept, India by co-ordination with Karvy Head office.

Responsible involved handling dealing desk activities for placing orders in trading platform for buying/selling of shares in NSE/BSE through bolt terminal on behalf of clients, hands on experience in back office and handling DP. Independtly involved in marketing various financial products like mutual funds, IPO’s and insurance products available in the market and creating client base and managing their portfolios.