Total Years of Experience: 10 Years, 0 Months
April 2016
To Present
senior process executive
at cognizant bpo
Location :
India - Kolkata
My roles and resposbilty dealin international usa health care project support to Disabilty insurunce
April 2016
To December 2017
senior process
at cognizant techology solution
Location :
India - Bengaluru
Maintain a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.
Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.
September 2014
To January 2016
customer service executive
at Concentrix daksh
Location :
India - Kolkata
M roles and responsibility -dealing with DU telecom project receiving inbound call support in all product new launch mobile phone and raisin complain trouleticket to solve the quier .
September 2013
To April 2014
customer associated
at ibm daksh
Location :
India - Kolkata
I have worked customer associated agent dealin outbound call domestic client.
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