Freelancer - Risk and Compliance Advisor
Self
Total des années d'expérience :30 years, 5 Mois
Adviser and author - Enterprise and Operational Risk Management Framework.
Adviser and author - Fraud Detection, Prevention and Management Framework.
CDD Advisory - Guiding and enabling Organizations to refresh Customer Due Diligence (CDD) and Know Your Customer (KYC) requirements.
Trainer and Implementor of Enterprise Risk Management Frameworks.
• Authored the Enterprise and Operational Risk Framework for two Financial Organizations in the Middle East. Worked with their Top Management Team to aide in implementation. This helped the organizations streamline their Risk Outlook in a structured manner, thus aiding growth.
• Completed one round of ‘Train the Trainer’ of the Frontline staff prior to adoption and implementation or the Frameworks.
• Have been supporting a Fintech Organization to refresh their Customer Due Diligence documentation. This helped the Organization to reassess their Risk and ensure that they remain within their Risk Appetite.
• Have been assisting a Fintech Organization in the Middle East in Developing their Fraud Risk Management Framework and helping them in adopting the best practices from the industry. This aids them in taking a strategic view of the potential Risk and align their decisions in line with the same.
• Provided initial advice on the Enterprise Risk Management framework to two new Fintech startups in the Middle East.
Operational Risk for Iraq, Kingdom of Saudi Arabia, Lebanon and Egypt.
Responsibilities:
•Understand and comply with applicable laws and regulations, the Groups policies, procedures, the Group Code of Conduct and Country Laws and Regulations. Effectively identify, escalate, mitigate and resolve risk and compliance matters across all Businesses and Functions in the 4 countries.
•Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed and misconduct appropriately dealt with.
•Effective country validation and implementation of Operational Risk Framework, including Medium Gross Risk, and any other refresh, as per plans approved by respective Group Businesses/ Functions.
•Ensure qualitative reporting of Operational Risk Events, Significant Operational Risk Events, Issues and Action Plans, as per quality standards prescribed by Group. Improve adherence to timelines through appropriate interactions with 1st line business/ function in the country.
•Effective and qualitative risk escalations to Country Risk Committee (CRC) or Executive Risk Committee (ERC).
•ERC/CRC secretariat function is conducted as per Group guidelines, ensuring appropriate governance. Ensure clear and meaningful messages to ERC/CRC
•Second level applicability of control monitors are performed accurately and on time.
•Ensure implementation of Group Fraud Policies, Procedures and Standards, as Risk Framework Owner for Internal and External Fraud. Raise fraud Awareness through active engagement with Business sectors (on-going)
Achievements:
•I have already become the Single Point of Contact for all Risk matters for these 4 countries.
•Each of these countries have their own challenges, ranging from limited resources to security threats. Hence, I spend most of my time interacting with the staff of all these countries to guide and support them when needed.
•I have started to add value through my experience on the Risk Committee updates. I am attempting to migrate Best Practices from UAE and other larger countries.
•Group Internal Audit had audited the Governance and functioning of all the 4 countries in 2018 and all results have been either Well Controlled or Acceptable
Operational Risk, Retail Banking, United Arab Emirates.
Responsibilities (for Retail Banking, Property Services and Information Technology, UAE):
•Ensure adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct.
•Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
•Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
•Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.
•Embed Operational Risk Framework & Procedures/Policies into Business/Function in line with agreed timelines and applied to the business.
•Identification and continuous challenge on process design, standardization and key areas preventing us from embedding the Operational Risk Framework (ORF).
•Plan and initiate the ORF implementation for Medium Gross Risks.
Achievements:
•I oversaw the Operational Risk for Retail Banking (Business and Credit), Property Services and Information Technology. I also back up my team mates (during their leaves) for Financial Markets, Private Bank, Wealth Management and the country of Jordan.
•I have ensured that risk is actively managed, to optimize earnings, in these Business and Functions.
•Have suggested amendments to about half a dozen processes which seemed to have gaps from an effective Risk management perspective.
•Led the way in the successful implementation of the ORF.
•Am the top of the mind recall for any advice sought on Operational Risk matters.
•Being a Certified Fraud Examiner, I have an in-depth understanding of Frauds. This helps in identifying and detecting the Risks that seem to lie beneath the surface.
•I have been working closely with Financial Crime Compliance (FCC) while guiding Business and Functions on Policy matters relating to CDD and Operational Risk
Country Head - Operational Risk, Oman
Responsibilities:
•Leading the way, in the Country and the Region, in upholding the integrity of the Bank’s risk and return decisions across all Businesses and Functions in Oman.
•Ensuring that risk is actively managed to optimize earnings.
•Ensure that all the country Businesses and Functions are operating within the acceptable Risk appetite.
•Challenge and verify First Line risk identification and assessments, in line with changes in the internal and external environment.
•Identify and report key risks material to the Group.
•Maintain a good understanding of applicable laws and regulations.
•Design, implement and maintain controls and mitigant for exposures material to the Group.
•Ensure effective communication of policies and other control requirements.
•Define key control indicators and control sample testing requirements as appropriate.
•Monitor compliance with and effectiveness of the risk control environment.
•Monitor ‘live’ risk issues and events material to Group and verify whether appropriate management action is being taken to mitigate their impact.
•Advise governance bodies on key risks, the effectiveness of mitigant and controls, and alignment of residual risks with appetite.
•Oversee effective implementation of the Operational Risk Framework (ORF) in country across all Businesses and Functions.
Achievements:
•Effectively acting as the Operational Risk Officer (ORO) for the 20 ORF roll outs currently happening, across Businesses and Functions, in Oman.
•Oman has fared well in all the Audits and Control Reviews conducted in the country by GIA.
•Guided Business and Functions on the Group’s renewed approach to the management of Operational Risk - in order to meet regulations, drive consistency and operate within the Group’s Risk Tolerance.
•Have played a leadership role and have been the point of reference for clarifying any Risk and process related doubts of First Line.
•Worked closely with the Head L&C and FCC. Partnered them in all related decisions for the country.
End 2011 March 2014:
Designation:
Responsibilities:
•Implement relevant procedures and controls in Consumer Bank (CB) India to comply with Group Business AML/CDD (Customer Due Diligence) Procedures and local laws and regulations. Implementation of the framework of procedures and support the Country Head of FCR in establishing the framework of procedures.
•Function as CDD Advisor to Consumer Bank, India.
•Ensure implementation of the Wholesale (Corporate) Bank CDD procedures for SME segment of Consumer Bank.
•Assist CB business to adopt the Wholesale (Corporate) Bank CDD procedures by being a subject matter expert.
•Accountable for business level AML risk, control and compliance for all products across CB businesses.
•Identify, assess and mitigate AML risk of the business using the relevant Group CB Business and Group FCR methodologies.
•Ensure the implementation of procedures and controls to mitigate FCR risk. This includes:
•Converting Group CB AML/CDD Procedures into business operating procedures.
•Supporting the Country Head of FCR to ensure that such procedures are in compliance with local law and regulations.
•Supporting the Country Head of FCR to ensure that exceptions are approved by the appropriate parties, where needed.
•Ensuring new/changed procedures are disseminated to the relevant users in a timely manner
•Ensuring sufficient instructions and training are provided to the users.
•Provide leadership for CB AML matters in support of business risk management in Country Risk discussions.
Contributions and Achievements:
•Advised Consumer Bank business on CDD matters whenever they had doubts or required clarifications.
•Led all discussion on CDD related matters - both Regulatory and internal.
•Ensured that India be one of the first countries in the Standard Chartered Bank Group to implement the Group and Country directives.
•Ensured, as a
Customer Care, Consumer Bank, India.
Responsibilities:
•To ensure consistent delivery of customer delight in all customer queries and other interactions with the customer care unit and thereby provide strong support to the value centers.
•Management of the Bank - customer queries, requests, complaints received through non-phone channels.
•Manage all non-collection Litigations and Notices with the help of a specialized team of law professionals.
•Ensure consistent delivery of customer delight relating to queries or problem resolution including when escalated. Interface with Value Centers and Support units including HR, Technology to ensure consistent and effective handling of customer service and regulatory requirements.
•Develop and us MIS to track service delivery levels against competitive benchmarks and ensure that theses improve steadily. Monitor performance against standards for the Customer Care Unit and all support units and provide feedback to staff and customers. Within the above, reduce overall cost of service delivery.
•Delivery of new / effective/ easy to use channels for customers.
•Minimize contact rate / repeat correspondence / complaints of any kind and maximize quality score achievement by staff / customer satisfaction / value-add contacts by customers.
•Manage, motivate and train staff to ensure performance is optimized. Train staff on service and products and changes in products, procedures and policies. Plan and review staffing requirements to match the workflow requirements.
•Lead effective customer retention efforts through support units. Maximize sales / referral generation where relevant.
•Co-ordinate with all units in the bank to ensure regulatory compliance related to Service and effective implementation and compliance to the BCSBI guidelines.
•Liase with regulatory bodies and keep them updated on the banks service initiatives.
•Ensure that the unit complies with risk and compliance procedures and processes.
•As a Responsible Person in the CRM (Compliance Risk Management) regime, undertakes the "business monitoring and testing" (i.e. checking the KCS records, reviewing the transactions etc) and reporting findings, exceptions and results from such monitoring / testing activities.
•Work with the other units and Service Quality team to ensure delivery on all the above including on service goals / benchmarks such as IDEAL, India Unleashed, eBBS.
Contributions and Achievements:
•Managed 5 units’ written complaints and Customer Experience: Assets, Wealth Products, Escalations (for all products of Consumer Bank - India), Service Assurance, Legal Litigations (Non-Collections) with a team of about 150 direct and indirect reportees.
•Successfully launched ‘Service Assurance’, an unique and first of its kind in the Banking Sector in India based on a SMS platform. I have been the lead person associated with the launch of this initiative. All write-ups, including the T&C was done by self. This initiative got us (India) the First runner up position in the Standard Chartered Group Chairman’s Award, 2006.
•Received CEO \[India\] awards (the highest performance award in SCB India) for 2 consecutive years (2007 and 2008) under my leadership.
•Have successfully consolidated CCU at Chennai - the Bangalore unit being dismantled with no attrition.
•Successfully implemented the agreed actionables of the RIE. Productivity for the unit has been doubled vis-à-vis 2007.
•Have launched the Financial Counseling website for SCB - an industry first.
•Successfully implemented the e-mail management system - KANA, in a record time of 2.5 months.
•Have been successfully managing our PAN India BO relationships and those with Consumer Grievance Redressal Organizations.
•Have been successfully managing all non-collection litigations for Consumer Bank across the country - no ex-parte orders issued against the Bank during my stint and have made significant saves through in-housing (response to Legal Notices), introducing a new fee structure for all law firms and out of court settlements
Ahmedabad and Shyamaldas Gandhi Marg (SG Marg - Mumbai).
Responsibilities:
•Responsible for growing the branch and franchise Balance Sheet and PBT and delivering Superior financial results.
•Ensure that customers become raving fans of Standard Chartered Bank - its products and services.
• Increase cross-holding ratios of customers.
•Ensure satisfactory rating in all Group and Country Audits and Reviews.
•Create leaders for the future.
•Ensure minimal attrition by keeping an engaged group.
•Be a role model for the branch staff in particular and CB staff in general.
Contributions and Achievements:
•Consistent Top performer in selling and servicing Wealth Management Products through the Shared Distribution channel.
•The customer base in both these branches almost doubled during my stint.
•Cross holding ratio increased by 30%.
•No failed audits and reviews.
•Every single person moved at at least by a notch / grade in the next 3 years
•Additionally, I was the Regional Operational Risk Representative for 12 branches of Western India.
•Oversaw, as an additional responsibility and Project Management, opening of 7 new branches in 7 Tier II Indian cities in 7 days.
Worked in all departments - front office, back office, remittance, cash and clearing, of the bank. Across 8 branches in the city.
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courses: CFE – Certified Fraud Examiner