Senior Technical Support Engineer (Emaar Project)
RetailGreen (Employed through Reach Employment Services)
Total years of experience :14 years, 9 Months
1. Application support for eReceipt - Software to capture sales details for a store - Experience with working on different types of POS application and platform
2. Generating failure report & daily sales report and resolve the issues in a timely manner
3. Initiating User Acceptance Test for the client ERP system (Navision, Micros)
4. Provide on call support of UbyEmaar - A loyalty program for Emaar
5. Creation of YTD/MTD report for Dubai Mall and Dubai Marina Mall
6. XML coding for retrieving the accurate data to the database
7. Creating and updating incident details in ServiceNOW -EMAAR ticketing system
8. Training and management of task allocation to Junior Technical Support Engineers
1. Provide operational and troubleshooting support for the company’s IT infrastructure
2. Implementation of Retail Pro - Migration from Orion to Retail Pro and configuration of Retail Pro in 12 stores
3. Implementation and configuration of Micros and MyInventory for F&B outlets
4. Implementation of NEC IP phone in head office and overseas after configuring Sonicwall firewall for VPN connectivity
5. Troubleshoot Retail Pro POS software related issues and manage inventory
6. Backing up of database each weekend
7. Creation of barcodes for the products and updating the system with the new barcodes
8. Creating new users in active directory, adding users to domain and setting up of new systems
9. Back office support to different retail outlets of the organization
10. Installation of CCTV for monitoring over internet
11. IT inventory management and procurement
1. Identifying the business requirements and consulting with vendor’s project manager and scoping the modules
2. Coordination with all third parties involved in the project
3. Scheduling, coordination and supervision of project delivery to the client, thereby maintaining good relationship with clients
4. Acted as a single point contact for the client during the entire life cycle of the project
1. Installing, supporting and maintaining new server hardware and software infrastructure
2. Managing email, anti-spam and virus protection, setting up user accounts, permissions and passwords, monitoring network usage
3. Suggesting and providing IT solutions to business and management problems
4.Analysing and resolving faults, ranging from a major system crash to a forgotten password
5.Undertaking routine preventative measures and implementing, maintaining and monitoring network security, managing the website and keeping internal networks running.
1. Provide technical support to U.S. based customers and solve issues that are related to Windows XP, Microsoft Office (including Outlook)
2. Provide remote assistance to customers, solve virtual private network (VPN) issues and working with active directory
The dissertation was on how storyboards, sitemaps and UML diagrams help in the development of a website. Drupal was used for the development of the website. Based on the website made, a comparison was made in how the diagrams done in the start of the project was useful in the development of the website.
The project work was developed on the J2EE platform. It was aimed at BPO firms to manage their transport fleet and to keep track of day to day working. The development was done at Maquis Technologies, Bangalore, for a period of 5 months.
I got 71% for Computer Science and C++ was the programming language used in this subject.