Desktop Support Engineer
VFS Global Pvt Ltd
Total years of experience :3 years, 10 Months
• Provided first-line technical support to end-users, addressing hardware and software issues promptly
and effectively.
• Diagnosed and resolved network connectivity problems and assisted in maintaining a secure and
stable IT environment.
• Deployed, configured, and maintained desktops, laptops, printers, and other IT equipment.
• Collaborated with cross-functional teams to implement software upgrades and ensure compatibility
with existing systems.
• Provided remote support to offsite employees, troubleshooting connectivity and softwarerelated
issues
• Implemented and managed AD desktops, laptops, mobile phones, user accounts, permissions, and
security settings
• Intune, update AV status and deploy policy on organization all devices
• New setup from root level to working level and manage proper documentation report
• Provided IT training for new hire employee
• Deployed the Kaspersky endpoint security (anti-virus) in employee computer
• Upgraded, installed, and configured new hardware and software of the computer
• Supervising and mentoring IT department employees, as well as providing IT support
• Created user accounts and performed access control of all internal use systems like email, Next Cloud,
•Installed and regularly monitored the CCTV function status
•Provided first-line technical support to end-users
•Dealt with Vendor for the hardware of office used material and equipment
•Manage access control system
•Migrate and administration of Zoho mail user and super administrator for manage user
•Application license management
• Managed and monitored office network system.
•Managed antivirus status of the server kept up to date.
•Routine monitoring of system room and network room status