suresh Balaji

• Headed end-to-end warehouse and dark store operations for online grocery fulfillment.
• Planned and monitored daily order volumes, delivery schedules, and manpower
deployment.
• Ensured high data accuracy across multiple operational systems and reports.
• Managed inventory planning, stock accuracy, shrinkage control, and replenishment cycles.
• Conducted cost-benefit and productivity analysis to optimize operational expenses.
• Lead vendor scouting, onboarding, contracting, performance reviews, and monthly
payouts.
• Managed transport partners, fleet utilization, fuel reimbursements, and route efficiency.
• Generated detailed MIS reports, dashboards, and KPI trackers for senior management.
• Handled SLA compliance, customer escalations, and service recovery actions.
• Drove continuous improvement initiatives to reduce delivery TAT and enhance customer
experience.

• Managed large-scale multi-hub delivery operations across TamilNadu
• Led and mentored hub managers, area supervisors, contracts teams, and delivery
executives.
• Owned end-to-end performance of delivery operations including service levels and
customer satisfaction.
• Designed and implemented payout, incentive, and retention structures for delivery
workforce.
• Conducted regular performance reviews, one-on-one coaching, and leadership
development sessions.
• Oversaw inventory control, cash management, reconciliation, and audit compliance.
• Monitored real-time dashboards for service levels, cancellations, and productivity.
• Resolved high-impact escalations, disputes, strikes, and workforce issues.
• Collaborated with strategy and implementation teams to scale operations and roll out new
initiatives.
• Ensured compliance with branding, discipline, safety, and operational SOPs.

• Established and led hub operations for online grocery and fresh produce fulfillment.
• Managed team leaders, warehouse associates, pickers, packers, and delivery executives.
• Oversaw inbound receiving, storage, picking, packing, dispatch, and reverse logistics.
• Executed inventory control audits, cycle counts, and stock variance resolution.
• Ensured adherence to safety, quality, hygiene, and regulatory standards.
• Managed hub productivity, manpower rosters, and daily operational planning.
• Handled customer complaints, cash management, daily accounts, and MIS reporting.
• Coordinated cross-functional audits and continuous improvement initiatives.

• Handled end-to-end sales operations, marketing, and business development.
• Developed and managed dealer and distributor networks.
• Achieved sales targets through market expansion and relationship management.

• Led daily store, warehouse, and delivery operations for online grocery fulfillment.
• Managed large workforce of 150-300 pickup and delivery partners.
• Planned staffing, attendance, shift rosters, and productivity targets.
• Controlled fleet operations, transport coordination, and route planning.
• Conducted regular field audits and compliance checks.
• Managed order-level escalations, customer complaints, and service recovery.
• Drove workforce engagement to reduce attrition and improve performance.

• Managed procurement planning, vendor sourcing, and price negotiations.
• Prepared comparative statements and finalized cost-effective suppliers.
• Issued purchase orders and tracked material movement from dispatch to site.
• Prepared monthly purchase, supplier, and cost reports for management.