Training Manager
Freelance Trainer
Total years of experience :21 years, 8 Months
Training in Prince 2 Certification
Training in ITIL Foundation
Project Requirements:
Setting up 9 Work streams and Operationalize before Launch of Private Banking
Integrate CRM Application, SAP to T24 Core Banking Mainframe and customizing based on BRD & FSD’s
Implement 3rd Party Application (Operationalize) - World Check | Avaloq |Eikon | Bloomberg related to BRD & FSD’s
Integrate & Customize AML / KYC / CDD to meet Bank requirements
On-board Distributors | Brokers | Custodians | Fund Managers to be part of Banking domain - Test /Roll out /Train Users
Accountabilities
• Established in setting up Branch and its Operations for Private Banking Launch - IT and Operations End to End
• Gathering Business requirements from 9 Work stream and aligning them to Pvt Banking - TCV 20 M Qatari Rial
• Conducted Workshops between Departments & IT to nail down BRD’s and FSD’s on Agile Methodology
• SPOC for entire Program- BRD / FSD Workshops, Risks, Streamlining Process control and mitigating them
• Prepared Road map & led 34 FTE - Vendors, Internal Stakeholders and Project Management team in Project Life Cycle.
• Aligning Brokers, Custodians, Money Market Fund Managers, and Distributors - signing up agreements & IT Set up.
• As PMO -Understanding each requirements on Setting up Custodians / Brokers / Fund Managers
• Leading and directing various Banking Objectives, Compliance, Sharia and Regulatory requirements for the Launch.
• Implemented Core Banking, CRM and Banking Applications - T24, SOW, Integration and Testing in phased manner.
• Directed, scheduled, and tracked software deployments. Developed new processes, collaborated with various departments to expedite accurate flow of information. Streamlining Process Improvements in Operations / IT and with Business Team
• Conducted Workshops with Compliance and various related departments on AML / KYC / CDD requirements
• Shortlisted AML Software based on BRD /FSD Requirements and negotiated on Price / Delivery / Roll out plan
• Managed Account On-boarding and A/c Application Template single handed by liasoning with Core Business Group.
• Implementation of World Check AML / KYC /CDD- Tested and rolled out to end Users with help of Compliance /Operations and Technology Team. Training on AML Policy, Procedures and 53 Red Flag Indicators as Internal Control points.
• Enhanced & Customized Client On boarding Process and CDD Check List / Reporting
• Facilitate QFB Product Launch Programs and tracking progress to provide meaningful status to Board.
Clients: Bloomberg, World Check, Avaloq, EIKON, Thomson Reuters, Standard Chartered, Credit Suisse, Temenos, All Funds, etc.
Global Banking Projects -
Setting up Shared Services - Retail Banking - Customer Service | Collections | On-boarding CDD / KYC / AML | Inbound and Outbound - Help desk | Credit | Records & Retention | BCP | Audit & Business Controls
Preparing BRD & FSD, Test cases, Roll out, Manuals, Training on Systems to end Users
Conducting Workshops to align BRD & FSD with required Stakeholders & maintained RAID Log to mitigate Risks
Managing Project Managers and their team, Vendors, Consultants and monitor them based on their scope of work
Implementing Banking Software’s - Avaloq Retail Banking & Avaloq AML | World Check - TR | T24 Core Banking Software
Implement | Test | Roll out |Train User Road map Plan
Setting up SLA’s & Metrics | Business Controls for each department | OPEX | Automation plan
Representing Board and Steering Committees on project status / briefs.
Accountabilities
• Sole ownership of 10 Transitions Accounts where I successfully Transitioned 1750 FTE’s - End to End Project
• Spearhead in Program Leadership, governance and direction to entire project staff on Global Projects & Service Delivery
• Consistent track record on meeting metrics on Project SLA’s, OPEX, VOC & Service Delivery Metrics
• Proven track record on driving initiatives on cost saving and process improvements with FTE Reduction
• Implemented project tracking method that reduced the average error rate by 14% in Projects
• Managed multiple project schedules, project financial reports, team evaluation, coaching and mentoring - hiring, training.
• Managed 800 FTE Delivery Team along with Internal Stakeholders, and External Consultants
• Lead Auditor OPEX for F & A & Banking Projects, communicated directly with C-level and board on Project status
• Executed RFP analysis, contract, presentation/Budget & Technology Implementation. TCV 40 - 60 M USD
EDS Global Banking Projects -
Setting up Shared Services - Retail Banking - Customer Service | Collections | On-boarding KYC | Inbound and Outbound Call Centre Mgt| Credit | Records & Retention | BCP | Audit & Business Controls
Using Train the Train Approach moved departments in Phased manner
Setting up SLA’s & Metrics | Business Controls for each department | OPEX | Process Improvement plan
Accountabilities
• Program and Project Start up Lead for Shared Services 1250 FTE's, managed entire project life cycle and Service delivery
• Successfully Transitioned 12 Projects in Banking and F & A space amounting to 1700 FTE's along with Project Team
• Managed Project Budget, Project work streams, Risk management, Client Facing Role, SLA’s, OPEX, Automation
• Implemented Process Improvements & Automation reducing 25 FTE’s as cost saving - Banking & F & A Project’s
• Successfully Trained 12 batches of Project team on Methodology reducing 20% errors
• Shared Best practices, BRD & FSD and Lessons Learnt during beginning of Project to avoid repeat errors
Clients: HP America, EDS Banking Projects, HP EMEA, HP Store, Cannon, Clorox and Sony
Accountabilities
• Transitioned & Set up Shared Services- 120 FTE's - B2B & B2C Order to Cash process from US
• Performed dual role as Project Manager and later Credit Manager managing entire Operations
• Managed entire Operations team by setting Targets, OPEX, DSO, People, Process, Technology -Shared Service
• Streamlined process and Implemented Automation System which increased 40% productivity
• Implemented various Quality Tools to enhance productivity and stream lining process.
• Month End Close -Monitoring key accounts and regular review sessions which ensured 90% Targets met
• Awarded for maintaining DSO (35 days) consistently for FY 2006-07
Clients: Eaton Hydraulics
• Transitioned 20 FTE's on Order to Cash Process for all Australasia Business Units
• Awarded for Consistency on maintaining DSO (42 days) for 8 months
• Supervised Super Users and served as Transition Manager in New Zealand Project
• Meeting SLA's and preparing MIS Report, Month end Close, resolving issues related to Operations
• Supporting Six Sigma Project as Domain Expert in Collections - Reducing 180 days Project
• Handling appraisal of Team members and developing Future Leaders
• Handled Credit Card process 2-7 Buckets, Skip Tracing, Dipping, Customer Service operations for Private Label Credit Cards
• Transitioned Consumer Collection Process & Trained 6 batch's in collections process
• Preparing MIS, Month end Close Reports and Dashboards Reports for Consumer and Commercial Collections
MBA Marketing and HR
BA Corporate Secrtetary Ship