Project Manager - Planning and Engineering
FedEx Express
Total years of experience :23 years, 7 Months
Subject matter expert for process improvements to support key tactical and strategic initiatives. Strategic initiatives include growing the company ‘brand’ across Canada and multiple verticals, while tactical projects include enhancing current business processes through the implementation or introduction of Transportation Management Software, and GPS telematics.
Project Manager - Route Optimization and Operations Decision Support - Successfully manage the Initiate, Plan, Execute, and Control phases of a 2.5MM dollar Canada-wide optimization technology initiative that affects FedEx’s core delivery processes. The in-house suite of tools includes electronic sort aids, and optimization algorithms as hardware and software implementations, designed to efficiently route vehicles and people on a daily basis. The project presents tremendous change management challenges as it affects FedEx’s core delivery operators. Successful implementation of the project will present savings of greater than 10MM dollars in the next five years.
o Create Project Charter; define Scope; define Responsibility Metrics; Create, Present, and Evaluate project timelines; create stakeholder buy-in through persuasive presentations for every phase.
o Single point of contact to communicate success stories and lessons learned at both the VP Finance /VP Operations levels, and the Operator levels through targeted presentations, bulletins, website portals, job aids, and posters.
o Provide direction to the team that includes IT Network Admins, IT field personnel, industrial engineers, and operations managers by designing and tracking implementation checklists, and rollout Gantts. Conduct and participate in User Acceptance Testing.
oThe project is on time and on budget. KPI’s - Hours reduction, Throughput increase, Service Quality, Plan execution - were designed by my team and are now tracked to gauge direction.
• Project Manager - Vendor Expense Management - Assess and Launch the implementation of a strategic service redesign initiative that explores opportunities to increase FedEx’s direct presence in Canada. The project analyzed current Vendor presence across Canada, evaluated profitability through business models, and recommended geographies for immediate conversion, and for long-term growth. The project realized a 7% reduction in vendor expense for an expected impact of approx. $1.9MM
o Recommended and implemented a two-phased approach to the project - Initial phase to conduct a thorough analysis of current Vendor activity across Canada and provide a ‘snapshot’ of current operating scenario. Second phase was to collaborate with Operations and Engineering in implementing approved short-term conversions, and adding long-term growth to the business strategy timeline.
o The project resulted in the substantial growth of FedEx operations in newer markets (40% reduction in vendor activity), increased FedEx presence, and increased service reliability.
• Project Manager - Partnership - Collaboration between FedEx and Canada Post Corporation. Provided analytical intelligence and direction on a key strategic collaboration that increased FedEx’s reach in remote Canada. Standardized the Operating Procedures with Canada Post, and built a core-team with executives from both parties working together to strengthen the partnership and alliance.
o Manage the core team consisting of Strategic Sourcing and Legal from FedEx, and Product and Process Managers from Canada Post.
o Established and implemented a Standard Operating Plan between both parties through negotiation meetings, participated in drafting and signing of the Legal Agreement between the two corporations. Solidified roll-out timelines, completed process re-design across FedEx Operations, and implemented a Customer Service escalation process.
o Monitor KPI’s on volume, service, and performance with the intent of growing the business and reducing vendor expense.
Metro Toronto Engineering - Utilize gained operations and BPR knowledge and experience in the transportation industry to streamline UPS Toronto’s warehouse operations. The leadership position included the management of five Industrial Engineers and providing direction on:
• Developing and maintaining Master Operating Plans (MOPs) through extensive Work Measurement and Process studies. The results of the study showed that the operation was running at approx. 50% of the MSD. Through direct collaboration with the Operations Management team, was able to establish daily tracking metrics, tracked plan versus actual differentials, steered improvement efforts through root cause analyses and action plans.
• Forecasting - Using historical data to publish immediate and long range forecasts. Data mining for spikes or dips in historical data sets, which could be leading indicators that may affect future operating processes - and communicating accordingly.
• Publishing Special Operating Plans (SOPs) that would be used for Peak volume fluctuations, and also for low volume periods preceding holidays.
• Build synergies between Operations and Engineering by promoting the engineers to actively participate in Cross-functional Operations meetings.
• Conduct performance evaluations through Management by Objectives (MBO)
Industrial Engineering support for UPS’s Package Operations through the following key tasks/responsibilities:
• Participate as the engineering expert on Business Process Redesign and Operations Improvement Team meetings to develop Action Plans that involved Root Cause Analysis of the problem, recommendations on alternate solutions, identification of key players and process indices, and the establishment of control and follow-up.
• Support Operations Management teams by providing Special Operating Plans through volume projections, historical data analysis, and process improvement recommendations. Functional expert on methods training and enforcement and end user technical support on software and equipment.
• Periodically, evaluate existing delivery routes through data mining of historical information, utilizing dispatch software such as Driver Mapping to plot existing route, analyzing overlaps/redundancy, and finally recommending updates that increases efficiency and reduces cost.
• Develop Master Operating Plans through performing/updating Work-Measurement established Measured Standard Data (MSD) performance indices on processes/operations within the district. Work hands-on with operations management to ensure successful implementation.
• Established delivery route KPIs and Performance metrics by collecting elemental Time Study data. This data is reconciled through the use of in-house software to calculate the routes’ planned day.
• Work as Project Coordinator for Corporate initiated beta tests - Process re-engineering effort on the dispatch call center that resulted in the establishment of Job Breakdown Analyses, reduction of redundancy in work, and ensuring standardization of work through the implementation of a web-based checklist tool. This resulted in the merging of two separate call centers.
• Operations Supervisor - Managed the dispatch, performance, and safety of a group of full time courier operators. Responsibilities included safety/methods training and enforcing, monitoring the accurate dispatch of work to ensure a typical paid day, and dealing with customer concerns.
MIS focusing on Management courses
Bachelor of Science in Industrial Engineering and Management