Manager - Investigative Reporting
HSBC
Total years of experience :12 years, 11 Months
AREAS OF EXPERTISE
•Support the teams in day-to-day operations of transaction monitoring work.
•Responsible for Audit Operations - Anti Money Laundering, Transaction Monitoring at Level 2.
•Review and research on the transactions on suspicious Money laundering activities
•Audit Operations of Payments and Cash Monitoring for the Bank’s US operations on alerted activities escalated by Level 1 investigators.
•Addressing escalated investigations in a timely manner, coordinating with internal departments and Quality.
Customer Care - Back office Operations
Highlights:
•Demonstrated excellence in handling the Back Office Customer Care Operations of the Bank which involved:
•New Account Openings - for banking and credit cards
•Maintenance of Accounts - name changes & additions
•closures & statements
•Address Up-dation of the Customer Accounts
•Dexterously involved in handling the issue/reissue of credit cards
•Addressed the queries of the clients and involved in mailing of statements, confirmation letters, etc.
•Managed the in-bound calls on customer accounts, query redressal, etc.
•Successfully managed the customer queries pertaining to banking and credit cards from HSBC offices across the globe
•Deftly involved in processing of orders, forms, applications & requests and ensured the resolution of the issues
•Successfully attended various Team Huddles/ Meetings and involved in process updation
•Honoured with Star Performer Awards/APT/Quality Star Awards and number of Top Performer awards.
Dec’ 02 - Sep’ 05 with FDEE Services, Team Lead Credit Cards
Highlights:
•Played a stellar role in handling the processing of credit card applications, enrolment of customers - merchant establishments for EDC machines and servicing of merchants queries for card business
•Demonstrated excellence in maintaining profitable relationship with the customers and employees
•Holds the distinction of collating merchant payments on daily basis
•Dexterously involved in handling the payment collections through the drop boxes-cheque/drafts, etc. and arranged for remittances for the merchants through Bank and vice versa
•Chalked out the annual budget for the daily expenses of the business branch
•Handled various tasks related to business management whenever required
•Instrumental in conducting daily sales and operation assessments and monitored every transaction made in the business
Masters in Commerce with banking as specialisation
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