Suriya Narayanan

Leading the Mid-Market and Enterprise Account Management Team for the ANZ and APAC regions at
Freshworks. I oversee a pod of three professionals and manage Enterprise and Field accounts to drive
upselling, cross-selling, AI implementation, and service management.
Accomplishments:
Generating additional revenue through cross-selling, upselling, and AI enhancements
Target Achieved: $117, 000 per quarter
Managed 80 Enterprise accounts, including Volkswagen, Fujitsu, and various government agencies
Led a team of 3 members, overseeing a quarterly target of $466, 000
Collaborated with Customer Success Managers and clients to ensure smooth renewals and
adoption
Spearheaded strategic account planning to identify growth opportunities across different business
units

Managed the UK Enterprise and Mid-Market New Acquisition team, reporting to the VP of Sales. Led
regional strategy, revenue growth, and cross-functional collaboration. Combined managerial oversight
with hands-on contributions, successfully closing high-value accounts through product demonstrations
and contract negotiations.
Accomplishments:
Spearheaded inbound and outbound sales for the UK region.
Oversaw a revenue target of $1.3M ARR, achieving $900k within the first 5 months.
Personally closed key accounts, including Lyca Mobile, Remote.com, and NTT Group
Showcased product demos to enterprise clients, showcasing value and driving conversions.
Conducted interviews for Tier-2 roles to build and strengthen the team.
Maintained high team morale and ensured appraisal cycles aligned with performance and
expectations.

Managed SaaS spending for mid-market and enterprise companies. Handled account management,
procurement, and Customer Success Management (CSM). Facilitated timely upsells and renewals,
saving 30% or more on SaaS portfolios. Optimized SaaS stack utilization and consolidation.
Accomplishments:
Procured and consolidated SaaS products for mid-market and enterprise accounts
Closely worked with K1 and Goldman Sachs portfolios on optimization
Act as a middleman between internal customers and vendors whenever there are concerns related
to the use of SaaS products including limitations, licensing, bugs and more
Achieved $200, 000+ savings on company-wide SaaS stacks
Ensured CX stack usage and renewals are diligent
Hold vendors accountable for SLA and KPI by leveraging a record of all SaaS assets
Closely worked with CFOs and C-level management on deliverables

B2B SaaS Account Executive specialized in the UK&I region. Acquired new businesses for tools such
as CRM, Marketer, Support desk, Caller and Live chat.
Accomplishments:
Quota achievement average - 108%
New logo acquisition quota average -150%
Received Chief Closer and Outstanding Sales Performance awards H1 2022, H1 2023, H2 2023
Highest lead-to-conversion ratio on the floor - 21%
Have advised and onboarded 100+ businesses
Built internal processes for lead gen and sales team to work together
Trained and ramped up new recruits in the team

B2B SaaS Account Executive specialized in the UK&I region. Acquired new businesses for tools such
as CRM, Marketer, Support desk, Caller and Live chat.
Accomplishments:
Quota achievement average - 108%
New logo acquisition quota average -150%
Received Chief Closer and Outstanding Sales Performance awards H1 2022, H1 2023, H2 2023
Highest lead-to-conversion ratio on the floor - 21%
Have advised and onboarded 100+ businesses
Built internal processes for lead gen and sales team to work together
Trained and ramped up new recruits in the team

Publishing consultant/Business Development Executive. B2C sales with customer relationship over
hundreds of authors, celebrities and entrepreneurs. Consistently achieved target underthe highest target
slab in the publishing industry
Accomplishments:
Yearlytarget attainment average 112%
Contributed an average of 10L per fortnight
Managed a team of 3 during the last 3 months of stint