Manager, Global IT Service Desk
IHS Towers
Total years of experience :9 years, 7 Months
• Providing first level of IT support to users and executive management on phone and in person.
• Maintenance and repair of laptops hardware and software issues
• E-mail creation administrator.
• Creating and updating Asset Management of IT equipment (Laptops. Phones, Printers Network equipment etc.)
• Improving incident management on sysaid.
• IT infrastructure deployment, configuration and maintenance.
• Assigning of Tickets to the concern Admin on sysaid platform.
• Antivirus and system preventive maintenance.
• Disaster recovery and system backup on user system.
• Resetting and creating of users on AD server and cyberoam (Fireware).
• Train new and old interns on support job.
• Network and its security, including the internet Uptime follow-up
• Petty cash/Purchase requisition process on Navision.
• Training the new staff (users) on how to operate the IT work tools.
• Configuration of sysaid asset monitoring on mobile phones.
• Distribution of IT work tools to the users.
Still in progress
Request can be made for my transcript, statement or certificate any time.
Departmental Financial Secretary (NACOS) Nigeria Association of Computer Science.