Susan  Francis, Cluster  Health & Food Safety Manager

Susan Francis

Cluster Health & Food Safety Manager

Marriott International

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Bachelor of Science
الخبرات
14 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 3 أشهر

Cluster Health & Food Safety Manager في Marriott International
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ فبراير 2012

Maintaining the highest standards of Health, Food safety and hygiene within the areas of responsibility in Sheraton Mall of Emirates Hotel & Aloft CCD
 Managing a team of more than 250 food handlers for both hotels.  Setting Food Safety KPI’s for each year and bench marking outcomes of each year to measure performance.  Shelf life validations for all products made in-house.
 Development, implementation, corrective action and implementing legal requirements to make the hotel compliant
 Internal audits, handling the local authority inspections, HACCP, surveillance & other certification audits within Hotel.  Responsible for developing the Training Plan, Supplier Audit Plan, Food Sample Analysis Plan and Internal Audit Plan each year.
 Customer complaints handling, food poisoning investigations and record keeping,
 Fulfilling the requirements of local authority Dubai Health Department - Food Control Section as per its specified guidelines for food establishments in Dubai & Federal Law
 Implementation of HACCP (codex Alimentarius)/Dubai food code concepts in receiving, storage, transport, Processing, cooking and serving as per food flow
 Constructing the HACCP team, regular meetings with team and minutes preparation
 Establishment of monitoring system, corrective actions, Verification procedure, record keeping and documentation according to hotel’s HACCP manual.
 HACCP team leader, issuing food safety memos and amendment preparation for the manual to improve the FSMS
 Reporting to General Manager
 Liaising with other departments regards to pest control/preventive maintenance/GHP/health and safety policies / sustainable activities
 Daily checking and monitoring of all the F&B areas and equipment along with responsible person
 Verification/Validation of all HACCP documents/ ISO 22000  Coordinating with Engineering and Stewarding on HACCP related issues.  Coordinating with Engineering on Planned Preventive Maintenance.  Developing and partnering with engineering for Waste Management System.  Leader for Sustainable monthly activities conducting in the Hotel

Cluster Food safety and Hygiene Manager في Sheraton Mall of Emirates Hotel & Aloft City Centre Deira
  • الإمارات العربية المتحدة - دبي
  • مارس 2010 إلى مارس 2012

Responsibilities
 Maintaining the highest standards of food safety and hygiene within the areas of responsibility in
Sheraton and Aloft.
 Managing a team of more than 150 food handlers.
 Development, implementation, corrective action and implementing legal requirements to make the
hotel compliant.
 Internal audits, handling the local authority inspections, HACCP certification audits, surveillance
audits customer complaints handling, Food sampling schedules, Food poisoning investigations and
record keeping.
 Third party audit handling and fulfilling the requirements of local authority Dubai Health Department
- Food Control Section as per its specified guidelines for food establishments in Dubai
 Implementation of HACCP (codex Alimentarius)/Dubai food code concepts in receiving, storage,
transport, Processing, cooking and serving as per food flow
 Constructing the HACCP team, regular meetings with team and minutes preparation
 Establishment of monitoring system, corrective actions, Verification procedure, record keeping and
documentation according to hotel’s HACCP manual
 HACCP team leader, issuing food safety memos and amendment preparation for the manual to
improve the FSMS
 Reporting to the General manager and HR Director
 Liaising with other departments regards to pest control/preventive maintenance/GHP/health and
safety policies and go hand in hand with security manager for H&S compliance.
 Daily checking of all the F&B areas and equipment along with responsible person
 Verification/Validation of all HACCP and ISO22000 documents
Trainings
 Basic food hygiene training for all food handlers (Municipality approved internal trainer)
 Intermediate food hygiene for HACCP Team members and management team (Municipality approved
internal trainer)
 HACCP awareness for all HACCP team members and PIC s (Municipality approved internal trainer)
 Hygiene tools for kitchen operations for all culinary colleagues
 Food allergen control training for food handlers
 Chemical awareness training
 Legionella awareness training
 Health and Safety Trainings for the Hotel.
 Current infection related trainings such as Ebola Awareness training, MersCov Awareness Training,
Blood Borne Pathogen awareness training for Housekeeping, Security and First aiders.
Health and Safety
 Member of the Sustainability Activities (Go Green) of the Hotel
 Development, implementation, Training for the recycling activities of the Hotel.
 Awareness training on green activities of the hotel
 Scheduling meetings and conducting internal audits for the Annual Clifton Audit.
 Conducting Health and Safety Trainings for the Hotel.
 Achieved Silver and Gold Awards for the Annual Clifton audits for the Hotel in 2013 and 2014
respectively.
 Trainings and achievements
 Dubai Municipality Certified PIC Level 3 and Level 2 Trainer
 Award in level 4 -Managing food safety for catering (HABC-UK)
 HACCP Internal Auditor Training From HABC-UK
 Manager of the Month Award for the talented Manager of Sheraton Mall of the Emirates Hotel
 Level 3 Award in HACCP for Food Manufacturing(HABC-UK)
 Level 1 Award in Food Safety For Manufacturing(HABC-UK)
 Level 2 Award in HACCP for Catering(HABC-UK)
 Level 3 Award in Food Safety for Supervisors(HABC-UK)
 PIC(Person in Charge) Award level3(TSI Quality services)
 Trained in First Aid, CPR &AED From Dubai Ambulance
 Attendance certificate on Food Safety culture As part of DIFSC 2013
 Attended Dubai international food safety conference during the years 2013, 2014
 Internal Trainer certificate For BASIC FOOD HYGIENE from food Studies section, Dubai
Municipality
 Attended the Food chain conference in 2013, 2014, 2017
 Attended CPD Events on Emerging Pathogens Ecoli OH157, legionairres Disease.
 Training on Supervisory skills, and in-house train the trainer training
 Training on fire safety (Civil Defense Govt: of Dubai)
 A grade Hotel Award from Dubai Municiapality

Ajman working as Hygiene & HACCP Officer في AL SEEDAWI LEBANEESE & EMIRATES COMPANY in Ajman
  • أبريل 2010 إلى أبريل 2010

• AL SEEDAWI LEBANEESE & EMIRATES COMPANY in Ajman working as Hygiene & HACCP Officer from the date of May 2010 to till date.
• Worked as Hygiene Assistant with HACCP team leader in HOLIDAY INN sharjah for the surveillance audit of HACCP & certified with URS certification body from the date of Nov 2009 to April 2010.

الخلفية التعليمية

بكالوريوس, Bachelor of Science
  • في School of Medical Education
  • مايو 2007

1) I have completed my professional degree in Institution Degree Merit -scored School of Medical Education Affiliated to Mahatma Gandhi

الثانوية العامة أو ما يعادلها,
  • في University

University, Kottayam.

بكالوريوس,
  • في Regional Center

Regional Center-Ernakulam. Bsc MLT

بكالوريوس, ADVANCE FOOD HYGIENE TRAINING

Bachelor of Science in Medical Laboratory Technology (4 year degree course) 1st Class 2) HACCP IMPLEMENTATION COURSE LEVEL 3 completed with Merit (High field Awarding Body for Compliance - HABC) 3) "PERSON IN CHARGE " LEVEL 3 with Merit - The Dubai Municipality approved training program done By TSI certification 4) FOOD SAFETY FOR MANUFACTURING LEVEL 1 completed with Merit (High field Awarding Body for Compliance - HABC) 5) I have scheduled Diploma in ADVANCE FOOD HYGIENE TRAINING (GEMS Quality Consultants, Dubai)

Specialties & Skills

Production
Medical Education
Manufacturing
Hygiene
AUDIOLOGY
BANKING
BIOCHEMISTRY
BUYING/PROCUREMENT
CARDIOLOGY
DIALYSIS

اللغات

الهندية
متمرّس
الملايام
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Advanced Food Hygiene (الشهادة)
تاريخ الدورة:
April 2009