EXECUTIVE LOUNGE ATTENDANT
JW MARRIOTT MARQUIS DUBAI
Total years of experience :10 years, 3 Months
Ensure all relevant SOP’s are adhered to, to ensure consistent levels of services are maintained at all times.
To be a champion of GSS key drivers: “Staff anticipated guest needs” and “problem was resolved on first contact”.
To be a part of the campaign to collect as many GSS as possible, without going against the GSS SOP.
To assure all guest comments are noted down/analysed and acted on.
Due to the nature of our business, to understand that work schedules and demands of the position may vary from time to time.
To have knowledge of hotel/restaurant promotions/opening hours/services offered.
To have knowledge of room types and locations within the hotel.
Performing the set up for breakfast/cocktail hours/midnight snack
Monitoring and recording of guests who enter and utilize the Lounge.
Assisting the guest at their tables and offering them drinks.
Sale of drinks and food outside of the cocktail hours to maximize departmental revenue.
Taking good care of the guest and being sure to maintain the cleanliness of their table.