Store administration
Nstyles international
Total years of experience :9 years, 9 Months
Cashering, booking clients, responding to nails and telephone, ensuring the cleanliness of the place, following up on or hours, ordering ware house orders, displacing products
2012-today; M.H. ALSHAYA CO. ( BARISTA STARBUCKS)
Duties;
.Welcome and connect with customers
. Determine customer needs and suggests appropriate product
. Offer customer demonstrations and sample of product, encouraging customer interaction
. Prepare beverages to Starbucks standards while following health, safety guidelines for all products and service
. Follow Starbucks guidelines for beverages preparation/ house keeping
. Monitor correct cash handling, recommend how to add-on sales
2008-2011; International Research in Agro Forestry (ICRAF)
Position; Office Assistant /Administration
Duties
. Managing office correspondences
.Follow up on staff hours
.Making and receiving phone calls
. Receiving visitors
. Filling office documents
. Preparing for staff travel and Hotel booking for visitors
.Handling petty cash and making sure it's accounted for .Payrolls calculations
. Making sure that the office has all it needs every month
2005-2007 Celtel Uganda
Position; Customer service Agent/ Call Centre Agent
Duties,
. Use an effective approach to handle special telephone tasks like call transfers, taking massages, call backs.
. Use questioning and listening skills that support telephone communications
. Support and provide superior services via phones, emails and faxes as a receiver and caller
. Understand the impact of attitude in handling calls professionally
. Effectively deal with angry callers and upset customers
. Apply appropriate actions to effectively control a telephone call
. Identify voices skills and how to enhance a good telephone presentation
. Apply the proper telephone etiquette to satisfy various customer situations
I have just finished writing my dissertation in the field that i found most interesting, and that is Leadership and Engagement. The writing of this dissertation has led to the acquisition of new skills, and that is Research methodology, findings and discussions.
