Operations Manager
Confidential
Total years of experience :22 years, 1 Months
• Running the Operations of 6 partial developed Islands
• Implementing Standards
• Designing F&B Outlets and Hotels and Islands
• Implementing Facility Maintenance
• Redesigning Mock Up facilities
• Establishing and implementing Island Uniform
• Running Boat and Buggy operations
• Implementing new Office Lay out for 2 offices with 350pax
• Running administration of Office Facility
• Organizing Film shoots and Events
• Implementing Investor and Client experience around the Islands
Jan 2007 to September 2011
Kharafi National UAE
Superintendent Office Services: • Establishing the Office Services Department for Kharafi National in UAE
• Manage the Office Services across UAE for Kharafi National
• Managing the refurbishment of Kharafi National Head Office
• Finalizing and setting-up New Office Villa and New Head Quarter for 404 Employees
• Managing the Driver's Schedule and Office Support Team in all location in the UAE
• Effectively manage the budget of Office Services Department
• Responsible for implementing the Security and Access Control systems in Office and Facility Management.
• Managing a range of internal and external events.
Dec 2004 - Jan 2007
Le Meridien Abu Dhabi, UAE
Sales Executive: • Responsible for Corporate Sector in Abu Dhabi
• FIT Bookings
• Contract
• Monthly Revenue
• Entertaining Clients
• Handling Site Inspection Tour Operators
• Responsible for Quoting Yearly Rates for Corporate and FIT. including High, Low and Peak Season
• Organizing Events, Outside Caterings
• Market Research Abu Dhabi and Dubai
Royal Club Supervisor: • Responsible for VIP Lounge
• Private Check In/Out
• Guest Relation, Guest Complaints
• Daily Revenue
Mar 2004 - Dec 2004
Le Meridien London Gatwick (Airport Hotel), UK
Night Auditor: • Night Audit for the Hotel, & Daily Balance
• Daily Revenue
• Rooms Division
• Hotel Security
• Delayed Flights
Sept 2003 - Mar 2004
The Sheraton Park Tower, London, UK
Guest Service Agent: • Guest Relation
• Guest Complaints
• Check In/Out
• Welcoming Guests
Jul 2003 - Sept 2003
Le Meridien London Gatwick (Airport Hotel), UK
F&B Assistant: • Responsible for VIP Lounge
• Guest Complaints
• Guest Service
• F&B Revenue
Aug 2000 - Jul 2003
Citibank Akademie, Radevormwald
Eurest Deutschland Apprenticeship: Certificate for Hotel Administration with Health and Safety: • Dorint Hotel Remscheid
o Rooms Division
o Night Auditor
• Headquarter Eurest Deutschland, Duesseldorf
o Human Resources
o Office organisation, Court Appointments
• Head Quarter Eurest Deutschland GmbH
o Monthly Balance
o End of the Year Balance
• Eurest Deutschland GmbH
o Guest Relation and hotel organisation,
o Assistant to the General Manager
o Organisation and administration, supervise and train assigned staff
o Monthly Balance
Oct 1996 - Mar 2000
Johanniter Krankenhaus Radevormwald, Germany
Nurse: • Intern
• Chirurgie
• Emergency Ambulance
• Diploma in Hotel Administration Germany (2003)
• MS Office • Oracle ERP, SAP, MEBIS, FIDELIO, OPERA, • Book-keeping: VHS Wuppertal with Certificate (2003)
• Book-keeping: VHS Wuppertal with Certificate (2002) Key Successes • Establishing and refurbishing HQ of Citibank Academy Training Center franchised to Eurest Germany Compass Group, as per customized request • Implementing Procedures and new set up of Catering contract Citibank Academy Training Center to Eurest Germany • Running Training Center of Citibank Academy through Eurest Germany Compass Group • Implementing Security Standards for Training Center of Citibank Academy • Closing 35 Company end of the year balance in HQ of Eurest Germany through SAP • Established and grew the Office Services Department from 50 staff to 6, 000 • Effectively manage a budget of AED 8MIL pa • Design and implement policies and procedures for Office Services Department • Manage Office Services Department across four locations • Establish the new Head Office; fit out, relocation of staff and equipment and hand over to Facilities Management
• Diploma in Nursing Germany (1996)
