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Susheela Almeda, customer service agent

Susheela Almeda

customer service agent

dnata

Location
United Arab Emirates - Sharjah
Education
Diploma, IATA Foundation course
Experience
12 years, 6 Months

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Work Experience

Total years of experience :12 years, 6 Months

customer service agent at dnata
  • United Arab Emirates - Dubai
  • My current job since February 2014

Working as a customer service agent in Dubai International terminal 1 with dnata, EK group . Excelled in Airport Operations.

Customer service agent at AISATS
  • India
  • February 2011 to November 2011

passenger handling, check-in, boarding and announcements

Traffic Assistant Trainee at Air India
  • Other
  • February 2010 to December 2010

general declaration clearance, undergone training in Liasion check-in system

Ticketing staff at maldivian airlines
  • India
  • May 2009 to October 2009

ticketing for the Airline, customer service

Education

Diploma, IATA Foundation course
  • at Swastik School for Travel and Tourism
  • March 2009

Passed IATA with distinction and undergone trainig in ticketing

Bachelor's degree, BSc. Zoology
  • at All Saint's college
  • March 2008

Passed with first class

Specialties & Skills

Transportation
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Airport Management
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System Knowledge
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MS Office
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Languages

English
Expert
Malayalam
Expert
Hindi
Intermediate

Training and Certifications

Swastik School certificate (Certificate)
Date Attended:
October 2009
Valid Until:
October 2009