Credit Service Executive
HSBC
Total years of experience :19 years, 6 Months
I am in HSBC Card Services Where We provide customer service by handling their calls over the phone, by answering their queries and at the same time Selling some enhancement services products of the bank like insurance and protection plans.I have been a
consistent Performer throughout this tenure. My
performance and achievements in this company are as follows:
Ø Successfully met the SLA on a
consistent manner.
Ø Achieved exceptionally higher sales rate than usual in Service Plus Queue and achieved good scores in quality.
Ø Maintained Average Handling Time, Adjusted
Manned times, Offer rates and Promised to
pay targets.
Ø Won the Highest ES sales rate contest and performer reward.
Ø Posses the experience of looking after the
Team in the absense of AMO and maintained
the stats in a thorough basis.
Ø Conducted a Session on Sales basics among
the team members to help them excel
in their work.
Ø Won the award for outstanding contribution
towards delivering an “Awesome ES Sales
Performance”.
Ø Won the award for Enhancement Services
Star Performer for outstanding ES
Sales aptitude and High Quality.
I look after credit decisions for lending to commercial banking customers for UK REGION and also conduct knowledge parting to staff at local level for banking products.
Previously worked in Octagon Software Pvt. Ltd. As
Senior Customer Care Executive For one and
a half year. We used to sell ISP services of third party US Client. I worked as a sales coordinator and parted training about product knowledge over there.
Accountancy Hons.