Susmith Suresh

Clinical Application Analyst

SEHA

البلد: الإمارات العربية المتحدة - أبو ظبي
التعليم: بكالوريوس, BTech in Information Technology
الخبرات: 13 years, 5 أشهر

الخبرة العملية

مجموع سنوات الخبرة :13 years, 5 أشهر

Clinical Application Analyst في SEHA

الإمارات العربية المتحدة - أبو ظبي
أشغل هذه الوظيفة منذ فبراير 2020

Enterprise-level analyst for PowerChart (Nursing & Allied Health)
 L3 support for CareNet issues
 Build - mPages, PowerForms, EKM Rules, etc.
 Design workflows, solutions and enhancements
 Device Interfacing - ECG and Vital Signs
 Test new software functionalities
 Develop CCL queries
 Working with Cerner resources for extended build and development work
* Project management
* Extensive COVID-related work on the frontlines setting up field hospitals

IT/Application Support Engineer في Cerner

الإمارات العربية المتحدة - رأس الخيمة
أكتوبر 2016 إلى يناير 2020

 Employed as Cerner Millennium Application Support Engineer for the client MOH (Ministry Of Health)
 Worked onsite from various client locations (hospitals/clinics) in the UAE
 Responsible for the first and second level support for all issues related to Cerner Millennium software
 Implementing access control for Cerner Millennium software
 Extracting reports from Cerner Millennium through CCL and other reporting tools
 Troubleshooting issues related to various modules of Cerner such as PowerChart, RadNet, FirstNet, SurgiNet, PharmNet, etc.
 Responsible for first level support/diagnosis of issues related to IT infrastructure
 Liaising with the client’s IT team for hardware/network related issues
 Configuring scanners and network printers
 Conduct pro-active reviews and analysis of the application functionalities, hospital workflows and documentation; suggesting any upgrades or changes required in the same
 Testing of new software or added functionalities
 Training end users
 Well versed in the use of BMC Remedy as well as use and support of various Cerner Millennium applications as well as CCL (Cerner Command Language)

Technical Support Engineer في Intertec Systems LLC

الإمارات العربية المتحدة - دبي
أبريل 2014 إلى أكتوبر 2016

 Employed as Technical Support Engineer for the client DHA (Dubai Health Authority)
 Responsible for the IT infrastructure, applications, services and documentation for all government hospitals and clinics in Dubai.
 Installing and configuring PC’s, Windows operating systems and security software.
 Configuring network printers
 Installing, configuring and L1 support of all medical applications and HIS software used in DHA
 Diagnosing, troubleshooting and documenting technical issues related to desktops and laptops
 L1 support for Telecom and Network issues
 Implementing access control via Active Directory
 Configuring and troubleshooting issues related to Outlook
 Configuring email on iPhone and Android devices
 Creating and managing access control for various medical applications and systems
 Part of the team involved in DHA’s migration from Windows XP to Windows 7
 Hardware and Software Inventory Reports
 Periodic inspection and analysis of hardware, applications, data and documentation; suggesting any upgrades or changes required in the same
 Suggest, test, and prepare analysis of new software
 Upgrade and maintenance of IT infrastructure; documentation of all upgrade activities and assisting in maintaining the IT asset database
 Communicating with users during upgrade activities; educating about adherence to the latest policies and procedures
 End-to-end coordination with other IT support teams/vendors/service providers, users and the management during transitions/upgrade/maintenance/repair activities
 Frequent monitoring of entire IT infrastructure, for detection of issues as well as to forecast potential issues
 Analyze the issue identified, recommend corrective action and assist in resolution of the issue
 Analyze potential issues detected, recommend preventive measures and assist in the implementation of the same
 Creating, maintaining, and periodically reviewing technical documentation for all issues encountered, corrective measures implemented, root cause analysis, etc.
 Mentoring and training newly joined engineers
 Conducting process and procedure-related training sessions for the entire team
 Proficient in Active Directory, Microsoft Deployment Toolkit 2010, LANDesk Management Suite, LANDesk Service Desk (web and console), NexThink Analytics Tool

IT Support Engineer في IBM

الهند - بنغالورو
ديسمبر 2012 إلى أبريل 2014

 Employed as Technical Support Engineer for the global liquor conglomerate Diageo
 First level of support for IT/Telecom/Network related issues
 Installing, configuring and troubleshooting Windows operating systems
 Configuring as well as troubleshooting laptops, desktops, software, hardware, Internet, network, etc.
 Configuring Outlook on PC and phone and troubleshooting issues related to it
 Troubleshooting issues related to VPN
 Implementing access control via Active Directory
 Communicating with, and educating users about the potential risks, proper procedures, and assisting in following quality control standards
 Liaising with other support teams and vendors for timely resolution of issues
 Performing end-to-end incident management. Incidents involving other support teams are recorded and routed to the concerned party for further action.
 Responsible for following up and communicating with these teams for timely resolution of the issue, analyzing the possible causes, as well as suggesting preventive measures
 Responsible for time-critical user service/ infrastructure restoration, technical troubleshooting within complex IT systems environment. Working with users, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process.
 Using the BMC Remedy Tool for recording incidents and requests (along with the corresponding actions/resolutions), categorizing and prioritizing them in-line with the standards.
 Assisting with the review, maintenance and amendment of the Knowledge Base pertaining to technical and process documentation
 Performing periodic auditing of systems and procedures, and suggesting measures to ensure compliance
 Mentoring new joiners
 Proficient in BMC Remedy, IBM Lotus Notes

IT Support Engineer في Sutherland Global Services

الهند - كيرالا
أبريل 2010 إلى يناير 2011

 Employed as Virus Removal Specialist for the client McAfee
 Specialized in virus removal for all kinds of end user PC infections
 Responsible for providing Technical Support for McAfee’s home and corporate customers
 Installing and configuring Antivirus solutions
 Installing and configuring Firewall and other security systems
 Troubleshooting issues related to McAfee software
 Assisting with the detection and troubleshooting of software compatibility issues
 Communicating with and educating end users regarding potential risks, and aiding in implementing preventive measures
 Assisting corporate customers to adhere to safety standards
 Documenting issues, troubleshooting steps and solutions
 Providing valuable input to McAfee research team about potential new threats, and thereby assisting in streamlining security solutions

IT Support Engineer في Mainstay Teleservices

الهند - بنغالورو
فبراير 2005 إلى مارس 2006

 Employed as Technical Support Engineer for the client TIME Computers
 Responsible for providing Technical Support for home customers in UK
 Over-the-phone and remote assistance for issues related to PC hardware, operating systems and related software
 Assisting customers to do basic troubleshooting and checks
 Assisting with performing Windows reinstallation using the OEM media provided
 Performing remote troubleshooting for the user PC
 Coordinating with the second level support in case issue is not resolvable over the phone
 Upselling