Total Years of Experience: 12 Years, 10 Months
May 2015
To Present
Senior Technical Support Engineer
at Wipro Arabia Limed/ Princess
Location :
Saudi Arabia - Riyadh
• Provided excellent customer support in an efficient way.
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems.
• Deploy and configuring PCs, Workstations and Laptops.
• Outlook configurations and support.
• Troubleshot and resolved requests for software and hardware assistance, primarily coming in the form of e-mail, phone calls, LANDesk or Incident Monitor help tickets.
• Performed PC upgrades, IT equipment moves, AD updates, trouble ticket routing and FCR's in ITIL environment.
• Set up/Configuring/Troubleshooting locations network ports.
• Set up/Configuring/Troubleshooting virtual devices (Thin Clients / hp VDI)
University Project
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems.
• Deploy and configuring PCs, Workstations and Laptops.
• Outlook configurations and support.
• Troubleshot and resolved requests for software and hardware assistance, primarily coming in the form of e-mail, phone calls, LANDesk or Incident Monitor help tickets.
• Performed PC upgrades, IT equipment moves, AD updates, trouble ticket routing and FCR's in ITIL environment.
• Set up/Configuring/Troubleshooting locations network ports.
• Set up/Configuring/Troubleshooting virtual devices (Thin Clients / hp VDI)
University Project
January 2012
To October 2013
IT Technical Manager
at Ibn Khaldoun Educational Company
Location :
Saudi Arabia - Riyadh
Ibn Khaldoun Educational Company
•Managing all the software systems such as Payroll, HR, Attendance, Security systems.
•Part of the Company’s Development Team.
•Providing IT support and trainings.
•Manages network operations to include: troubleshooting connectivity and Server problems.
•Responsible for a team of IT engineer ladies in both IKS branches.
•Managing all the software systems such as Payroll, HR, Attendance, Security systems.
•Part of the Company’s Development Team.
•Providing IT support and trainings.
•Manages network operations to include: troubleshooting connectivity and Server problems.
•Responsible for a team of IT engineer ladies in both IKS branches.
November 2009
To May 2012
Senior Software Engineer
at Aditya Birla Group/Alexandria Carbon
Location :
Egypt - Alexandria
• SAP ERP (SD - PM - PP - QC and MM) Modules Administrator.
• Information Security Management System (ISO 270001)
• Software and database support (Microsoft Power Builder, Share Point, Oracle Database 10g).
• Installing and configuring Servers.
• Microsoft Active Directory 2007administrator.
• Gate Attendance System (LENEL Software support) administrator.
• Information Security Management System (ISO 270001)
• Software and database support (Microsoft Power Builder, Share Point, Oracle Database 10g).
• Installing and configuring Servers.
• Microsoft Active Directory 2007administrator.
• Gate Attendance System (LENEL Software support) administrator.
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