Customer Service Executive
EMIRATES FLIGHT CATERING - DXB
Total years of experience :5 years, 11 Months
Company: EMIRATES FLIGHT CATERING - DXB (TERMINAL 3)
Department: Foods and Beverages Department
Duration: June 2011 to present
Position: Customer Service Executive
Responsibilities: * Well coming guests and Greeting them in a friendly manner.
* Interacting with guests to know their preferences.
* Taking orders and Serving guests.
* Delivering guests orders in time.
* Checking hygiene in food and beverages.
* Taking food Temperatures before serving to the guests
* Serving and ensuring guests' satisfaction.
* Clearing and wiping Tables.
* Wiping plates.
* Ensuring that cutleries are well arranged and placed in their right place
* Making sure that all inventories are counted and recorded on a daily basis.
* Writing all paper works concerning disposables, temperatures of all chillers and cold and hot food
Company: ROSE GARMENTS (U)
Duration: Sep 2008- March 2011
Position: Sales Executive
Responsibilities: * Acknowledge, Welcome and greet customers in friendly manner.
* Attend to customers' needs, requests and suggestions.
* Handling customers' complaints.
* Cash handling and safe custody of cash.
* Maintaining highest standards of the store.
* Making Inventory reports of the Replenishing.
* Merchandising of the sales floor.
* Taking note of customers requirements and ensure that customer is given priority.
* Giving suggestions to the Managers regarding to the product.
* Handing over reports to the Area manager, Brand Manager, and Operations Manager.
* Administration works such as Daily reports, Weekly reports and Monthly reports Cashing up and performance Diary.
SKILLS & COMPETENCIES
* Team player and adaptable to working in varying and trying Environments.
* Public speaking, Marketing and being Persuasive.
* Excellent communication (both written and oral), supervision and organization skills.
* Can adhere to ethical principles and values
* Good punctuality
2010-2011: Certificate in computer MS word, Excel, Power Point Presentation, Access OTHER TRAINING ATTENDED • Marketing with Taish Uganda LTD. This dealt with e -commerce and helps to ease procurement process. • Customer care training with AIRTEL-Uganda. • Managing the Appraisal • Safety Awareness • Emirates Lounge Experience • Level 2 Award in Food Safety in Catering • Aviation Security Awareness.
1999-2000: Advanced Certificate of Education.
