HR Manager
Alshaya Group
مجموع سنوات الخبرة :14 years, 5 أشهر
Working as a Valued Partner interfacing with Chief’s, President, Leadership, Operational Teams, Host Brands and essentially employees within Retail Divisions such as Wellness (25+ unique global brands), Food (25+ QSR, Casual and premium dining brands) in addition to Asset Protection and Finance functions.
Driving Organization mission, vision, values and strategy through a people centric HR.
Spearheading Talent Development, Succession Planning and career growth plans.
Advocating Diversity and Inclusion, People Management through education / training techniques.
Creating an approachable HR culture, “How HR can enable You”.
Leading initiatives to incorporate latest technology and industry standard practices to promote “Best Place To Work”.
Meet & Greet Department
•Handling all logistical requirements for the company, clients, contractors and army.
•Handling correspondence for the department. Internal - to different departments and management. External - to clients, contractors and vendors.
•Drafting, formatting and executing contracts for present and prospective clients and proposal writing.
•Collecting daily receivables and remitting at Finance.
•Preparing operating reports for sales, budget and staff to be submitted to Management on weekly basis.
•Preparing ISO reports and facing audits.
•Training new hires with company policies and procedures
•Tracking flight and arrange airport assistance for VIP and service requested clients.
•Ensuring cleanliness, hygiene and safety among staff
•Tracking vehicle and fleet maintenance and accordingly preparing reports and requisition for new vehicles.
•Handling inventory and control
•Handling petty cash for the department
•Designing and preparing campaigns and sales promotion for Meet & Greet services
•Introducing discount options and novelty cards for regular clients
•Coordinating with all the Hotels in Kuwait
•Coordinating with airport and aware of latest visa procedures for passengers entering country on visit.
Recruitment (in processing) - screening, testing and in processing new recruits. Coordinating with different departments, identifying their manpower needs and arranging interviews with concerned Manager and Supervisors. Scheduling and administering test for interviewed candidates.
•Analyzing and identifying training requirements. Scheduling Training Calendar for the year.
•Conducting training as listed on the training calendar as per the requirement of the skill matrix and recommendation of the Department manager.
•Out processing - resignations and terminations. Conducting exit interviews, indemnity calculation, Final settlement and Comprehensive release.
•Payroll processing and timesheets review for offices in Kuwait, Qatar and Afghanistan.
•Leave (annual, bereavement, emergency, medical) processing. Obtaining approvals, notifying department, employee and Finance. Leave pay clearance. Time keeping.
•Knowledge of Kuwait Labor law and its implementations as per specific articles.
•Preparing memos for appreciation, increment, disciplinary and notices.
•Preparing reports for ISO and following procedures as listed.
•Identifying public holidays and government declared holidays.
•Visa processing and governmental procedures. Working according to the labor law of Kuwait.
•Grievance Policy - Attending to grievances, problems and troubleshooting hindrances in departments.
•Knowledge and work experience of ERP and its system.
•Tracking and initiating document renewal process such as passport and residency for Kuwait and Qatar.
•Working with various companies for sponsorship requirements.
•Aware of the latest updates procedures / amendments in the labor law
•Aware of the latest updates for visa and residency processes.
•Handling all employee documentation from the start i.e. hiring till the end out processing i.e. resignation and termination.
•Travel Coordination for Management and Staff. Including hotel booking and transit lounge booking. Airport assistance.
•Creating, drafting and placing advertisements in local dailies.
•Filing and record keeping
Primary
Routine calling and Follow up calling
Introducing and educating customer on available plans and new plans during promotional period. Supervising the team, preparing bi-monthly rosters, generating in-bound and out-bound calls, inquiries and updates with reports for management. Preparing marketing plans and routines depending on client requirement.
Primary
Introducing and educating the customer on products available.
Site visits
Promotional runs through exhibitions.
Handling a team of Coordinators and overlooking their daily assignments
•Preparing Division, Market attrition reports and brand wise analysis
•Preparing Head Count analysis
•Attending disciplinary meetings and note taking
•Attending to grievances, problems and troubleshooting hindrances in departments
•Conducting Exit interview
•Working on organizational structures
•Worked on ASR and Quarterly promotions
•Working on adhoc and complex report as per requirement
•Working on marketing plans and undertaken various projects
•Other Adhoc projects
•Data Analysis and HR Metrics
Primary
Handling the Special Services.
Tracking and recording daily sales and daily cash
Preparing billing statement for Ordinary wash and Special services (month end statements)
Saving changes and printing final summary for submission
Maintaining records, filing and records retention for iron and starch slips.
Inventory control
Duties : Secondary
Checking and confirmation of data on daily slips
Records retention for daily slips
Miscellaneous tasks as assigned.
Primary
Handling front desk (customer service)
Announcements on-air (start time - mid time - end time)
Miscellaneous tasks as assigned.
Holmesglen in
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