Senior Associate Consultant & Supervisor for Du UAE
SUTHERLAND GLOBAL SERVICES
Total years of experience :15 years, 6 Months
• Create a simple system for organizing information. Keep everything related to the project in one location. Store project documents
• Use a calendar to track deliverable dates, deadlines, and reminders.
• Keep detailed records of project activities. Complete various activities, resulting in improved planning and time management.
• Conduct staffing analysis based on call arrival patterns; generates schedules for Contact Center associates
• Provide coaching to associates building strengths, identifying areas of opportunity and facilitating call calibration sessions
• Communicate with management when a problem exists and recommend alternatives for problem resolution and improvements where needed
• Perform other related tasks as assigned.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer's complaint.
• Maintains customer records by updating account information.
• Communicate with management when a problem exists and recommend alternatives for problem resolution and improvements where needed
Manage large amounts of incoming calls
• Follow-up leads and samples provided by sales team.
• Build new customer base to maximize sales.
• Work with customers to determine their needs and then recommend the right product to cover the customers’ requirements.
• Retain existing customers by providing prompt customer services.
• Managing and motivating the sales team members to achieve the sales targets or set figures.
• Cross-selling products to increase purchase amounts.
• Supervisor and oversee the maintenance of customer databases.
• Supporting Commercial Manager and Executives (office administration, client correspondence, diary management, arranging travel)
• Handle and prepare all international documentation; invoices, commercial invoices, company export documentation.
• Consultation of the clients regarding insurances, duties and taxes
• Monitoring of the shipments to ensure the compliance of regulations
• Search for possibilities to reduce taxes.
• Assessment of new marketing and sales opportunities as well as presentation of those estimations to the respective managements
• Ensuring the efficiency and effectiveness of imports and exports.
- Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
- Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
- Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
- Ensures operation of equipment by completing preventive maintenance requirements.
- Provides information by answering questions and requests.
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
-Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
I worked at Sectors Company as Customer Service assistant for one year, the Sectors Company field was in heavy equipments, and my job was follow up the customers before and after sale and make feed back to my boss.
- Manage and solve conflicts with clients
- Build and maintain strong, long-lasting relationships with clients
- Delivering sales presentations to high-level executives
- Attending Online client meetings
- Maintaining and expanding relationships with existing clients
- Completing administrative work as required